Customer Service Specialist

Akkodis; Los Angeles (CA); On-site; Full time

Job summary

An established industry player is seeking a Customer Service/Operations Support Specialist for a contract role. This position offers a unique opportunity to provide exceptional technical support and customer service to field sales representatives. You will troubleshoot various technical issues, ensuring client satisfaction while navigating a fast-paced environment. If you are a service-oriented individual with strong technical skills, this role is perfect for you. Join a dynamic team dedicated to building lasting client relationships and enhancing overall service quality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Sick Leave

Commuter Benefits

Short-term Disability Insurance

Term Life Insurance

Qualifications

• 3+ years of technology-based call center experience required.
• Strong customer service skills and technical support experience.

Responsibilities

• Provide technical support and troubleshooting for field sales reps.
• Respond to inquiries and resolve issues for Financial Advisors.

Skills

Technical Acumen

MS Exchange

MS Office 365

Web-based Applications Navigation

Customer Service Orientation

Organizational Skills

Interpersonal Communication

Adaptability

Problem-solving

Education

High School Diploma

Tools

CRM Software

Windows OS

Job description

3 days ago Be among the first 25 applicants

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This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/yr - $23.50/yr

Direct message the job poster from Akkodis

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

Akkodis is seeking a Customer Service/ Operations Support Specialist for a contract role with a client located in El Segundo, CA (Onsite)

Pay Rate: $23.50/hr.

Job Description:

Our client is currently seeking an Operations Support Associate. This is a unique opportunity to join our client’s team to provide technical support, troubleshooting, and world-class customer service to our field sales reps.

What you will do:

Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients. Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT. Provide ongoing service focused support for all aspects of web portals, identify trends, and report trouble tickets to tier 3 support. You will be responsible for creating Raving fans by delivering excellent support to all of our advisor’s end-clients. The goal is to build and maintain client loyalty as well as create the world’s most referable platform.

Responsibilities:

• Provide support to our advisors and end-clients with the navigation and use of various systems associated with the Broker/Dealer
• Troubleshoot and resolve product or service problems, determining the cause and explaining the best solution to resolve the issue
• Resolve less complex problems immediately and direct complex inquiries to the IT Support team and/or vendor for resolution
• Utilize the CRM (Client Relationship Management) tool to record calls and status of all requests
• Provide follow-up to ensure full customer satisfaction
• Escalate requests to or consult with senior staff when solution is unclear
• Report problems with procedures and make suggestions for improvement
• Participate in special projects that enhance the overall advisor and client experience
• Provide support to our clients in all aspects of the Client and Advisor Portals
• Maintain high level standards of call handling requirements and quality review scores while adhering to assigned work schedule
• Provide training support on department process and system navigation

Required Skills:

• Demonstrated technical acumen
• Understanding of MS Exchange and MS Office 365
• Understands how to interact with and navigate web-based applications
• Strong orientation toward service
• Patience when working with callers that are less technically proficient
• Strong organizational skills
• Excellent interpersonal communication skills.
• Flexible and adaptable to change in a fast-paced environment
• Courteous and empathetic to customer concerns
• Able to work well independently and within a team environment.
• Ability to handle challenging calls with poise, patience and positive demeanor

What you should to have:

• High School Diploma
• 3+ years of technology-based call center experience
• 3+ years of overall PC tech experience
• 3+ years of experience w/ Windows
• Previous customer service background and experience a plus

If you are interested in this Operations Support Associate then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Priyanka Khurana at [e-mail]

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service and Information Technology

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