Customer Service Specialist

Community Concepts; Lewiston (ME); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

PTO

Holidays

403(b) plan

PSLF eligibility

Job summary

Community Concepts, Inc. in Lewiston, ME is seeking a Customer Service Specialist I to support the HEAP program. The role provides intake, scheduling, screening, data collection, and client assistance for families seeking services.

The position is full-time, Monday–Friday, 40 hours/week, 8:00 a.m. to 4:30 p.m., with travel as needed. Starting pay is $18.00 per hour, with a comprehensive benefits package and a 403(b) plan. Equal opportunity employer.

Qualifications

• Strong customer service skills and excellent interpersonal communication.
• Knowledge of social service programs and their administration is preferred.
• Ability to function autonomously and as part of a team; strong problem-solving.

Responsibilities

• Assist in intake, scheduling, screening and data collection for HEAP clients.
• Provide information and support to individuals and families seeking services.
• Support administration and delivery of customer-based HEAP program services.

Skills

Customer service

Interpersonal skills

Communication skills

Crisis management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Regular Cust Serv Rep Lewiston Office, Lewiston, ME, US

5 days ago Requisition ID: 2384

Salary Range: $18.00 To $18.00 Hourly

Community Concepts is hiring for a Customer Service Specialist I (CSS-I) position for our Home Energy Assistance Program (HEAP). This position will assist in the administration and delivery of customer-based support for the HEAP program, and will provide intake, scheduling, screening, data collection, and support individuals and families seeking support through programing. This position is located in Lewiston, 40 hours/week, 52 weeks a year, generally, 8:00 a.m. to 4:30 p.m., Monday through Friday. However, this position must be flexible to accommodate the needs of families or individuals we provide service to. Travel may be required throughout the service area.

Starting Rate: $18.00/hr

• Comprehensive benefits package including health, dental, vision, life, short and long-term disability, accident, critical illness & hospital indemnity
• Paid Time Off (up to 18 days for full-time employees)
• Up to 13 paid holidays per year
• 403(b) pension plan with agency contribution and match
• Community Concepts is a qualified employer under the Public Service Loan Forgiveness (PSLF) program

To Qualify: High School Diploma/GED required; must have the following: a valid driver's license, telephone, computer/word-processing skills, preferably Microsoft Office; ability to function autonomously and as part of a team. Ideal candidate will have strong customer service skills, have excellent interpersonal, and communication skills; possess a strong knowledge base of social service base programs and their administration; must be able to command control in emergency or crisis situations. Pre-employment SBI, DMV, DHHS, sex offender registries, federal debarment, and fraud background checks must be completed upon offer of hire and as a condition of employment.

Community Concepts, Inc. is an Equal Opportunity Employer and Provider, committed to fair employment practices in full compliance with applicable laws. Qualified applicants shall receive consideration for employment without regard to religion, national origin, age, disability, ancestry, physical or mental condition, or any other legally protected characteristic. Please request any necessary accommodations to participate in the application process.