Customer Service Specialist

TELUS Digital; Las Vegas (NV); On-site; USD 22,000 - 33,000; Full time

Job summary

TELUS Digital is seeking AI Support Agents to guide an AI platform in a human-in-the-loop role. You will execute workflows, perform targeted online research, and conduct outbound inquiries to train algorithms with high accuracy.

You will maintain detailed notes to ensure data quality, adapt across diverse domains, and follow strict project guidelines. This is a non-customer-facing, operational role with flexible scheduling in a fast-paced tech environment.

Qualifications

• High school diploma or equivalent.
• 1–2+ years in interactive customer service, admin ops, QA, data review, or process mapping.
• Structured online research experience and professional phone communication.
• Flexible to work across a 24/7 program schedule, including weekends.

Responsibilities

• Train AI Models: document actions to generate training data for AI learning.
• Conduct Online Research: verify steps and gather critical data across industries.
• Perform Outbound Inquiry Calls: assess procedures as a prospective customer.
• Maintain High Data Quality: log notes to support evaluation and QA.
• Identify Workflow Gaps: highlight friction and suggest improvements to teams.
• Adapt Across Domains: switch tasks while following project guidelines.

Skills

Online research

Phone communication

Data quality

Process mapping

Adaptability

Education

High school diploma or equivalent

Job description

Are you fascinated by artificial intelligence and looking for a role where your analytical skills directly impact cutting-edge technology? TELUS Digital is hiring AI Support Agents to join our team in a human-in-the-loop operational capacity. In this unique, non-customer-facing role, you won't be managing live customer service queues. Instead, you'll be the human brain guiding an advanced AI platform - executing workflows, conducting real-world research, and training algorithms to perform complex daily operations with human-level accuracy.

About the Role

In this role, you will act as the human intelligence behind an advanced AI platform, executing workflows, conducting online research, performing outbound inquiry calls, and maintaining high data quality to train algorithms for complex daily operations with human-level accuracy.

Responsibilities

• Train AI Models: Step through assigned operational workflows, recording every action in real time to build accurate training data patterns for AI learning.
• Conduct Online Research: Perform targeted web searches across various industries to verify process steps, gather critical data, and ensure operational accuracy.
• Perform Outbound Inquiry Calls: Place mystery-shopper-style phone calls to businesses as a prospective consumer to evaluate booking procedures, scheduling, and service workflows.
• Maintain High Data Quality: Log detailed, structured notes for every task to support evaluation and quality assurance.
• Identify Workflow Gaps: Use critical thinking to spot process friction, edge cases, or gaps, providing actionable insights to internal project teams.
• Adapt Across Domains: Seamlessly shift between diverse industry tasks, following strict project guidelines and operational standards.

Qualifications

• Education: High school diploma or equivalent.

Required Skills

• Experience: 1-2+ years in interactive customer service, administrative operations, quality assurance, data/content review, or process mapping.
• Research & Phone Skills: Demonstrated experience performing structured online research and phone communication in professional environments.
• Availability: Flexible to work across any shift within a 24/7 program schedule, including weekends.

Preferred Skills

• Nice-to-Haves: Prior experience in data annotation, AI content rating, process mapping, administrative audit, or structured call center environments.