AI Support Agent

TELUS Digital; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

TELUS Digital is seeking an AI Support Agent in a human-in-the-loop role in Las Vegas. You will guide an AI platform by executing workflows, conducting real-world research, and training algorithms to operate with human-level accuracy.

This non-customer-facing position emphasizes precise data logging, process evaluation, and cross-domain adaptation, with flexible shifts in a 24/7 program.

Qualifications

• 1–2+ years in interactive customer service, administrative operations, quality assurance, data/content review, or process mapping.
• Structured online research and professional phone communication experience.
• High school diploma or equivalent required.

Responsibilities

• Train AI models by stepping through workflows and recording actions to create training data.
• Conduct online research to verify processes, gather data, and ensure accuracy.
• Perform outbound inquiry calls to evaluate booking procedures and service workflows.
• Maintain high data quality by logging detailed, structured notes for each task.
• Identify workflow gaps and provide actionable insights to project teams.
• Adapt across domains while following project guidelines and standards.

Skills

Detail-Oriented

Analytically Minded

Adaptable Communicator

Digitally Savvy

Education

High school diploma or equivalent

Job description

Description

Are you fascinated by artificial intelligence and looking for a role where your analytical skills directly impact cutting-edge technology? TELUS is hiring AI Support Agents to join our team in a human-in-the-loop operational capacity.

In this unique, non-customer-facing role, you won't be managing live customer service queues. Instead, you'll be the human brain guiding an advanced AI platform—executing workflows, conducting real-world research, and training algorithms to perform complex daily operations with human-level accuracy.

What You'll Do

• Train AI Models: Step through assigned operational workflows, recording every action in real time to build accurate training data patterns for AI learning.
• Conduct Online Research: Perform targeted web searches across various industries to verify process steps, gather critical data, and ensure operational accuracy.
• Perform Outbound Inquiry Calls: Place mystery-shopper-style phone calls to businesses as a prospective consumer to evaluate booking procedures, scheduling, and service workflows.
• Maintain High Data Quality: Log detailed, structured notes for every task to support evaluation and quality assurance.
• Identify Workflow Gaps: Use critical thinking to spot process friction, edge cases, or gaps, providing actionable insights to internal project teams.
• Adapt Across Domains: Seamlessly shift between diverse industry tasks, following strict project guidelines and operational standards.

Who You Are

• Detail-Oriented & Methodical: You have an eye for precision and can follow multi-step instructions without missing a beat.
• Analytically Minded: You enjoy solving minor task hurdles independently and can maintain high focus during structured, repetitive tasks.
• Adaptable Communicator: You possess polished, natural phone skills and adapt seamlessly when guidelines, processes, or tools evolve.
• Digitally Savvy: You can quickly learn new platforms, perform expert web searches, and multitask efficiently.

Qualifications & Requirements

• Experience: 1–2+ years in interactive customer service, administrative operations, quality assurance, data/content review, or process mapping.
• Research & Phone Skills: Demonstrated experience performing structured online research and phone communication in professional environments.
• Education: High school diploma or equivalent.
• Availability: Flexible to work across any shift within a 24/7 program schedule, including weekends.

Nice-to-Haves:

• Prior experience in data annotation, AI content rating, process mapping, administrative audit, or structured call center environments.

Why TELUS?

At TELUS, we passionately put our customers and communities first, embrace change, and grow together through spirited teamwork. Join a team where your daily work directly trains the technologies of tomorrow in an inclusive, equal-opportunity workplace.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.