Customer Service Specialist

FAMILY SUPPORT SERVICES OF SUNCOAST LLC; Largo (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Tuition Reimbursement

401k Plan with 3% EmployerContribution

Paid Time Off (PTO)

Paid Holidays

Job summary

Family Support Services of Suncoast LLC seeks a Customer Service Specialist to be the first point of contact at the front desk and agency phone. You will provide assistance, information, and resolution to inquiries while supporting mail sorting, deliveries, conference scheduling, and general administrative tasks.

The role requires strong organizational, communication, and multitasking abilities, with experience supporting senior management and a passion for delivering excellent customer service.

Qualifications

• High school diploma or GED required.
• Two+ years of clerical/data management or related experience.
• Experience working with Senior Management preferred.

Responsibilities

• Interacts with customers via phone, email, or in-person to provide assistance and support.
• Address and resolve inquiries and complaints promptly and professionally.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Screen and prioritize communications for internal and external stakeholders.
• Render conference space scheduling and coordination with leadership.
• Prepare and edit documents, reports, and correspondence as requested.
• Manage electronic and physical files, ensuring accessibility and security.
• Process expense reports for travel in accordance with policies.
• Assist with special projects and confidential administrative tasks.

Skills

Excellent communication

Organizational skills

Customer service

Time management

Multitasking

Empathy

Education

High school diploma or GED

Tools

Microsoft Office Suite

Outlook

Excel

PowerPoint

Job description

Customer Service SpecialistJoin our team at FSS and enjoy comprehensive benefits including but not limited to:Tuition ReimbursementHealth InsuranceDental InsuranceVision InsuranceLife InsuranceWell-Being ProgramPaid Time Off (PTO)Bereavement Leave12 Paid HolidaysFlexible Spending Account (FSA)Employee Assistance Program (EAP)Short & Long-Term Disability CoverageEmployee Discounts401k Plan with 3% Employer ContributionThe mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.Job Summary:This position will be the first point of contact for our customers at our front desk and agency phone, providing them with assistance, information, and resolution to their questions and issues. This position plays a vital role in maintaining customer satisfaction, building relationships, and contributing to our company's success by delivering top-notch customer service. This position is responsible for sorting mail, receiving deliveries, coordinating conference space, and assisting the Office Management Supervisor with administrative functions.Essential Duties:Customer Support: Interact with customers via phone, email, or in-person to assist with inquiries and general support.Issue Resolution: Address and resolve customer concerns, complaints, and requests promptly and professionally, ensuring a high level of satisfaction.Calendar Management: Scheduling and coordinating meetings, appointments, and travel arrangements as needed.Communication: Act as the primary point of contact for internal and external stakeholders, screening and prioritizing communications, and handling inquiries when appropriate.Meeting Coordination: Schedule conference spaces and coordinate meetings in partnership with administrative leadership.Travel Arrangements: Book travel arrangements including conference registration, flights, accommodations, and transportation for employees/clients as needed.Document Preparation: Prepare and edit documents, reports, and correspondence as requested.Data Management: Maintain and organize electronic and physical files, ensuring information is easily accessible and secure.Expense Management: Track and process expense reports for scheduled travel ensuring compliance with company policies.Project Support: Assist with special projects and initiatives providing administrative support as needed.Confidentiality: Handle sensitive information and always maintain strict confidentiality.Other duties as assignedSchedule: Monday - Friday, 8:30am-5pmMinimum Qualifications:Education: High school diploma or GED required.Experience: Two or more years of experience in a clerical, data management or related field. Previous experience working with Senior Management.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Proven experience as an executive administrative assistant or in a similar role.Exceptional organizational and time-management skills.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Excellent written and verbal communication skills.Ability to handle multiple tasks and prioritize effectively.Discretion and ability to maintain confidentiality.Proven experience in customer service or customer relations, with a demonstrated ability to handle professional customer interactions.Excellent communication and interpersonal skills, characterized by compassion and empathy.Strong problem-solving skills and the ability to navigate complex customer situations.Independent and effective time management skills.Dedication to delivering an outstanding customer experience.Strong attention to detail, accuracy and follow-through.Other Requirements:Clear a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening. Please see the link with further details: https://info.flclearinghouse.comClear a reference check.Clear a local background check from the County in which you reside.Clear a substance abuse screen.Provide a copy of all degrees prior to your first day of employment.Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify)FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [e-mail].