Customer Service Specialist

Masis Professional Group; Langhorne (Bucks County); On-site; USD 40,000 - 60,000; Full time

Job summary

A national property preservation firm is seeking a Property Preservation Specialist to manage relationships with vendors and clients across the United States. The ideal candidate will possess a high school diploma and have experience in property preservation, as well as a strong background in customer service. Responsibilities include managing inquiries, reviewing work orders, negotiating costs, and ensuring timely workflow. Proficiency in Microsoft applications is essential for this role.

Qualifications

• 1 year of property preservation and FHA conveyance experience preferred.
• Prior outside sales experience is a plus.

Responsibilities

• Manage vendor and client inquiries via phone and email.
• Review and audit submitted work orders.
• Confidently negotiate costs within guidelines.
• Assess vendors for quality assurance.
• Manage workflow efficiency.

Skills

Vendor management

Negotiation skills

Customer service

Proficient in Microsoft Word

Proficient in Microsoft Outlook

Proficient in Microsoft Excel

Education

High School Diploma or Equivalent

Job description

Property Preservation Specialists are responsible for managing professional working relationships with all vendors and clients across the United States. This role works with our vendors to protect and preserver properties for our clients.

Essential Functions & Responsibilities

• Manage vendor and client inquiries via phone, email, etc. in a professional and timely manner
• Review and audit submitted work orders to ensure completion
• Confidently negotiate costs within provided guidelines
• Assesses performance of vendors for quality assurance purposes
• Responsible for managing the timeliness and efficiency of workflow
• Posses proficient understanding of property foreclosures
• Consistently meet or exceed company goals and deadlines
• Occasionally assist with sourcing vendors to meet client needs
• Other duties as assigned

Qualifications Required

• High School Diploma or Equivalent
• One (1) year of property preservation and FHA conveyance experience desired
• Prior outside sales and customer service experience preferred
• Proficiency in Microsoft Word, Outlook & Excel (filter and sort)