Customer Service Specialist

German American; Fenn Haven (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, STD, LTD,Life

Paid time off & holidays

Education assistance

Parental bonding leave

Wellness benefits

401(k) match

Discounts & perks

Free checking & discounted services

Job summary

German American Bancorp seeks a Customer Service Specialist to greet clients in the Tell City branch and assist with banking needs. The role emphasizes caring, accurate service, and opportunities to learn in banking, insurance, and wealth management. You will work with clients face-to-face, manage a cash drawer, and support team members.

We value confidentiality, listening well, and identifying chances to better serve customers. Training is provided to cover all duties and products.

Qualifications

• Confidentiality and active listening are essential.
• Ability to identify opportunities to better serve customers.
• Willingness to learn and apply product knowledge.

Responsibilities

• Greet clients in the branch and assist with banking needs.
• Verify account information and perform loan/deposit transactions.
• Educate clients on German American products and services and guide them as needed.

Skills

Bilingual/Multilingual

Customer service experience

Cash-handling experience

Job description

Job Title: Customer Service Specialist

Overview:

As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You’ll Do:

• Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

This position will be located at:

208 E Hwy 66
Tell City, Indiana, 47586
United States

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.