Customer Service Specialist

Milan Institute; Houston (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO) and holidays

Earned Wage Access (On-Demand Pay)

Job summary

With over 40 years of experience, Milan Institute is dedicated to helping students develop the skills, knowledge, and confidence needed to pursue rewarding careers. Creating a welcoming, professional, and supportive experience for our students, clients, and guests is an important part of that mission.

As a Customer Service Specialist, you'll be at the heart of the campus experience, serving as a friendly and professional first point of contact for students, clients, and visitors.

Qualifications

• Minimum of one year of customer service, receptionist, administrative support, or front office experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency with Microsoft Office and general office technology.

Responsibilities

• Greet students, prospective students, visitors, vendors, and salon guests in a professional and welcoming manner.
• Answer and direct incoming telephone calls and respond to general inquiries.
• Schedule salon and clinic appointments while providing exceptional customer service.
• Check clients in and out for student salon and clinic services.
• Process client payments and maintain accurate cash handling procedures.
• Assist clients with retail product purchases and answer general service-related questions.
• Coordinate client flow to support an efficient student salon and clinic experience.
• Collaborate with Admissions, Education, Financial Aid, Student Services, and other departments to support campus operations.

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Employee Type Part Time Hourly

Contact information

• Email [e-mail]

Description

Position Summary

The Customer Service Specialist serves as the first point of contact for students, prospective students, visitors, and salon guests. This role provides exceptional customer service by greeting visitors, managing front desk operations, checking clients in and out of the student salon and clinic, scheduling appointments, processing payments, and supporting the daily administrative operations of the campus.

The ideal candidate is organized, personable, and enjoys creating a welcoming experience while supporting both campus operations and the student learning environment.

• Greet students, prospective students, visitors, vendors, and salon guests in a professional and welcoming manner.
• Answer and direct incoming telephone calls and respond to general inquiries.
• Schedule salon and clinic appointments while providing exceptional customer service.
• Check clients in and out for student salon and clinic services.
• Process client payments and maintain accurate cash handling procedures.
• Assist clients with retail product purchases and answer general service-related questions.
• Coordinate client flow to support an efficient student salon and clinic experience.
• Assist students and visitors by directing them to the appropriate department or staff member.
• Maintain the reception area and student salon reception desk in a clean, organized, and professional manner.
• Perform general administrative duties, including filing, scanning, data entry, and document preparation.
• Receive, sort, and distribute incoming mail and deliveries.
• Support campus events, orientations, graduation activities, and community events.
• Maintain confidentiality of student and employee information.
• Collaborate with Admissions, Education, Financial Aid, Student Services, and other departments to support campus operations.
• Follow institutional policies and procedures while delivering exceptional customer service.
• Perform other duties as assigned.

Qualifications

Required

• Minimum of one year of customer service, receptionist, administrative support, or front office experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency with Microsoft Office and general office technology.

Preferred

• High school diploma or equivalent.
• Experience working in education, healthcare, hospitality, retail, or another customer-focused environment.
• Experience with student information systems or CRM software.

Core Competencies

• Customer Focus
• Communication
• Professionalism
• Organization & Time Management
• Attention to Detail
• Problem Solving
• Integrity

Requirements

Required

• Minimum of one year of customer service, receptionist, administrative support, or front office experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency with Microsoft Office and general office technology.

Preferred

• High school diploma or equivalent.
• Experience working in education, healthcare, hospitality, retail, or another customer-focused environment.
• Experience with student information systems or CRM software.

Summary

With over 40 years of experience, Milan Institute is dedicated to helping students develop the skills, knowledge, and confidence needed to pursue rewarding careers. Creating a welcoming, professional, and supportive experience for our students, clients, and guests is an important part of that mission.

As a Customer Service Specialist, you'll be at the heart of the campus experience, serving as a friendly and professional first point of contact for students, clients, and visitors. You'll support front desk and student salon or clinic operations, assist with scheduling and client check-in, process transactions, answer questions, and help ensure every interaction reflects Milan Institute's commitment to exceptional service.

If you're organized, dependable, and enjoy helping people while working in a fast-paced, customer-focused environment, we invite you to join the Milan Institute team.

Why Join Milan Institute?

We value our employees and offer a comprehensive benefits package for eligible employees, which may include:

• Medical, dental, and vision insurance
• Paid Time Off (PTO) and paid holidays
• Earned Wage Access (On-Demand Pay)*
• Employee Referral Bonus Program*
• RenewMD Employee Perks – Eligible employees receive exclusive discounts on select aesthetic and wellness services through our affiliated RenewMD medical spa.*
• Employee Assistance Program (EAP)
• Professional development and ongoing training
• Career advancement opportunities across multiple campuses and departments
• Employee discounts and other voluntary benefits

*Benefits and perks are subject to eligibility requirements and company policy.