Customer Service Specialist

Paycom - ATS; Henderson (NV); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental and vision

401(K)

Life Insurance

Education reimbursement

Job summary

Comprehensive EyeCare Partners is seeking a Customer Service Specialist to manage calls for Lasik and cataract procedures, and perform outbound referrals. You will input patient data into NextGen, coordinate appointments, and support multiple practices with a patient-centered service approach.

The role requires 2+ years in a busy call center or patient experience setting, plus outbound sales experience. On-site work in Henderson, NV, with comprehensive benefits and HIPAA compliance emphasized.

Qualifications

• 2+ years in high-volume call center preferred
• One year in a patient experience role required
• One year outbound sales experience preferred
• Experience in medical/health care sales is advantageous
• HIPAA regulations knowledge and compliance expected
• Proficient typing speed and accuracy (35 WPM)

Responsibilities

• Handle inbound and outbound calls for Lasik and cataract procedures.
• Enter patient information into NextGen systems.
• Direct calls to appropriate departments as needed.
• Schedule complex appointments across multiple practices.
• Maintain product and process knowledge for patient interactions.
• Adhere to HIPAA and protect patient confidentiality.
• Assist with other administrative tasks as assigned by supervisor.

Skills

Call center experience

Verbal communication

Written communication

Customer service

HIPAA knowledge

Typing speed 35 WPM

Outbound sales

Executive engagement

Education

High school diploma or GED

Associates degree preferred

Tools

NextGen Practice Management

ModMed EHR

RingCentral

MS Outlook

Job description

Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nations preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, while optimizing the patient experience.Position SummaryAs a Customer Service Specialist, you will be responsible for handling incoming and outbound calls for Lasik and Cataract procedures. The role also includes outbound sales calls to Lasik referrals. Regular training will be provided to assist in the individual and team success.Work Hours: Monday to Friday 8:30am - 5pmWork Location: On-siteCompensation: $19/hourRoles and ResponsibilitiesComplete laser vision correction and cataracts information training.Proficient in Call Center operation across multiple functions including customer service and sales.Add appropriate patient information into NextGen systems.Directs calls to other departments as needed.Schedule more complex appointments correctly – servicing multiple practices.Maintains knowledge of company products and customer service processes.Adhere to all HIPAA regulations and always maintain patient confidentiality.Assist in other administrative tasks and projects assigned by the supervisor.Experience Requirements2+ years’ experience in high volume call center preferred but willing to train the right person; or equivalent combination of education and experience.One year of employment in a patient experience position required.One year of outbound sales experience is preferred.Proven track record of success in a medical/health care competitive sales environment.Managed care/pull through experience.Nextgen-Practice Management, ModMed- Electronic Health Record, Ring CentralStrong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership.Outstanding customer service aptitude.Dedication to a patient-centered approach, delivering exceptional patient careProficiency in use of Internet, Intranet resources and MS OutlookProficient typing speed and accuracy (35 WPM)Education RequirementsHigh school diploma or GED required.Associates degree preferredPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily required to sit for extended periods, use hands for typing and operating computer equipment, and talk or hear while communicating with callers. The employee may occasionally be required to stand or walk within the call center environment. The employee must have the ability to maintain focus and concentrate on tasks amidst potential distractions. Specific vision abilities required by this job include close vision for reading and distance vision for viewing computer screens. The physical demands of this position typically involve minimal lifting or carrying of objects, not exceeding 10 pounds.BenefitsGenerous Paid Time OffMedical, dental and vision benefitPaid HolidaysCompany paid life insurance401(K)On-going education available including certification reimbursementDiscount Programs Including Vision discounts on products and services