Customer Service Specialist

Mindlance; Great Falls Crossing (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in customer service solutions is seeking a dedicated individual to manage complex customer service cases in a remote role. The position offers the opportunity for career advancement and involves resolving customer issues while collaborating with internal teams. Ideal candidates will have 2+ years of experience in service or case management and excellent problem-solving abilities, with a supportive company culture and competitive pay.

Qualifications

• 2+ years in customer service or case management.
• Strong problem-solving and communication skills.
• Proficiency with Salesforce or similar CRM.

Responsibilities

• Manage a portfolio of customer service cases.
• Serve as primary contact for escalated issues.
• Document all case activities in the CRM system.

Skills

Problem-solving

Conflict-resolution

Verbal communication

Written communication

Education

Associate or bachelor’s degree

Tools

CRM systems

Microsoft Office Suite

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Long-term position with potential extension until December 2025
- Opportunity for career advancement within a dynamic team environment
- Work remotely from anywhere
- Engage in complex customer service cases that enhance problem-solving skills
- Supportive workplace culture that values empathy and a positive attitude
- Competitive pay based on experience and expertise

What to Expect (Job Responsibilities):
- Manage a portfolio of customer service cases from initiation to resolution
- Serve as the primary point of contact for escalated customer issues
- Investigate and analyze customer concerns, coordinating with internal teams to provide effective solutions
- Document all case activities and communications in the CRM system
- Monitor case progress and follow up with customers to ensure satisfaction

What is Required (Qualifications):
- Associate or bachelor’s degree
- 2+ years of experience in customer service, case management, or a related field
- Strong problem-solving and conflict-resolution skills
- Excellent verbal and written communication abilities
- Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite

How to Stand Out (Preferred Qualifications):
- Proficiency in case management or ticketing systems
- Background in the education sector or experience with education management organizations
- Knowledge or experience in cybersecurity practices and principles

#CustomerService #RemoteWork #CareerOpportunity #ProblemSolving #Salesforce

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