Customer Service Specialist

Career Group; Frederick (MD); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Career Group in Frederick, MD is seeking a friendly Support Specialist to be the face of the customer experience team. This role is fully onsite with hybrid options and pays $17/hour. You will need flexibility to work remotely on Saturdays as needed.

You will handle product inquiries, orders, returns, and provide product guidance while keeping accurate records. Bilingual Spanish is a strong plus and you thrive in a fast-paced retail environment.

Qualifications

• Prior customer service, retail, or support experience is preferred.
• Excellent communication and interpersonal skills.
• Comfortable in a high-volume, customer-facing environment.
• Detail-oriented with good problem-solving abilities.
• Reliable, professional, and a strong team player.
• Spanish bilingual is strongly preferred.

Responsibilities

• Assist customers with product inquiries, order updates, returns, and general support.
• Provide knowledgeable product recommendations and guidance on a wide range of offerings.
• Process orders, exchanges, and account updates accurately and efficiently.
• Maintain detailed records of customer interactions and follow-up actions.
• Stay up to date on new products, promotions, and company offerings.
• Support daily operational and administrative tasks as needed.

Skills

Customer service

Communication

Spanish bilingual

Job description

Support Specialist | Frederick, MD | Fully Onsite | Hybrid | $17/hour

A leading retail and consumer products company is looking for a friendly, motivated Customer Service Specialist to be the face of their customer experience team. If you love helping people, thrive in a fast-paced environment, and have a passion for consumer products, this could be the perfect fit for you! Must have flexibility to work remotely on Saturdays as needed.

What You'll Be Doing:

• Assist customers with product inquiries, order updates, returns, and general support
• Provide knowledgeable product recommendations and guidance on a wide range of offerings
• Process orders, exchanges, and account updates accurately and efficiently
• Maintain detailed records of customer interactions and follow-up actions
• Stay up to date on new products, promotions, and company offerings
• Support daily operational and administrative tasks as needed

What We’re Looking For:

• Previous customer service, retail, or support experience preferred
• Strong communication and interpersonal skills
• Comfortable in a high-volume, customer-facing environment
• Detail-oriented with strong problem-solving abilities
• Reliable, professional, and a true team player
• Bilingual in Spanish strongly preferred

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