Customer Service Specialist

The Fountain Group; Florham Park (NJ); Hybrid; USD 100,000 - 125,000; Full time

Job summary

An established staffing firm is seeking a dedicated Customer Service III professional to join their dynamic team. This role offers a hybrid schedule after initial training and focuses on delivering exceptional customer service while managing inquiries and processing orders. You will collaborate with various stakeholders, including wholesalers and internal departments, ensuring smooth operations and customer satisfaction. If you are passionate about customer service and looking to make a significant impact within a supportive environment, this opportunity is perfect for you.

Qualifications

• Experience with SAP order entry and call center operations.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer service and support daily business needs.
• Process orders and resolve inquiries with multiple stakeholders.

Skills

Exceptional Customer Service

Verbal Communication

Written Communication

Problem Solving

Education

Bachelor’s Degree

Tools

SAP

Excel

Job description

Senior Recruiter at The Fountain Group | Connecting Top Talent with Fortune 500 Companies | Hiring Nationally

The Fountain Group is a national staffing firm and we are currently seeking a Customer Service III for a prominent client of ours. This position is in Florham Park, NJ or North Chicago, IL. Details for the position are as follows:

Job Description:

• Start Date: 2/25/2025
• Hybrid Schedule (after 3-4 weeks of training), Monday – Friday 8:30 – 5:00
• Exceptional customer service is expected by performing all functions and initiatives to support the daily business needs of the department..
• Representative may work with wholesalers, hospitals, Direct to physician, and serialized product costumers.
• Objectives are processing EDI, phone, mail, or fax orders; direct communication with multiple stakeholders, sales force, other internal departments; follow complete customer inquiries or complaint activities through to resolution.
• Interact with warehouse and transportation teams to resolve inquiries concerning shipping discrepancies.

Qualifications:

• SAP order entry experience
• Call Center / Phone experience – approximately 10-20 calls per day (volume varies) regarding orders, inquiries
• Excel experience -intermediate (does not need v-lookups or pivot table experience)
• Good verbal and written skills
• Bachelor’s Degree Preferred but not required.