Customer Service Specialist

Hopehealth-Inc; Florence (SC); On-site; USD 21,000 - 25,000; Full time

Job summary

HopeHealth is seeking a Customer Service Specialist to join our Florence, SC clinic. In this full-time clerical role, you will handle inbound calls, greet patients, and coordinate appointments in a busy, multi-provider setting.

You will rely on strong communication, organization, and Microsoft Office skills to deliver high-quality service, verify patient information with two identifiers, and support the team with ongoing training opportunities and compliance with company policies.

Qualifications

• High School Diploma or equivalent.
• Previous office / call center / customer service experience preferred.
• Must multitask in a fast-paced office setting.
• Must have a valid driver’s license and be flexible with work schedule.
• Microsoft Office knowledge is helpful.

Responsibilities

• Greet customers in a courteous, friendly, and professional manner.
• Listen attentively to customer needs and concerns and demonstrate empathy.
• Communicate effectively with individuals/teams to expedite requests.
• Schedule patient appointments using the current EPM software.
• Follow Provider templates as outlined.

Skills

Customer service

Multitasking

Communication skills

Time management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Customer Service Specialist Full Time Clerical Florence, SC, US

2 days ago Requisition ID: 2489

Overview of Position:Customer Service Specialist will be responsible for inbound phone calls that consist of both prospective and existing customers. Provides direct customer service care to clients in busy, fast paced clinic setting with multiple providers and non-clinical staff.

Qualifications: High School Diploma or Equivalent. Previous office /call center/ customer service experience is preferred. Must possess the ability to multitask in a fast paced office setting, valid driver’s license and be able to be flexible with his/her work schedule.

Knowledge/Skills:Maintain current general medical knowledge. Understand company and program policies and procedures as well as be aware of HopeHealth’s mission, vision, and values. Should have knowledge of basic software applications such as Microsoft Office. Ability to communicate effectively utilizing both oral and written means.

Essential Job Functions:

• Greeting customers in a courteous, friendly, and professional manner using procedures learned during new-hire training.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Work with current EPM software scheduling patient appointments as requested.
• Follow Provider templates as outlined.
• All patient demographic information must be included with each appointment; Patient appointments should be verified by using 2 identifiers to include name and date of birth.
• When scheduling New Patients, the new patient appointment script should be followed. Urgent needs should be scheduled or notify site director for assistance.
• Participation in training opportunities to enhance knowledge such as conferences and continuing education/in-service events.
• Other duties as assigned.

Physical Requirements:Must have direct client contact in order to provide program activities. Must be able to lift 50+ pounds. Use of computer for long periods of time. Must be able to sit, squat, lift, and stand as needed. Must possess a current driver’s license and have dependable, reliable transportation. Maybe required to work in other sites, as needed.