Customer Service Specialist

Cornerstone Bank; Fargo (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Cornerstone Bank in Fargo, ND is seeking a Customer Service Specialist to handle new account transactions, advise customers on accounts and financial services, cross-sell bank products, and assist with reception and telephonic inquiries.

The role requires a high school diploma or GED, plus about 1 year of banking or related experience, with a focus on accuracy, customer service, and the ability to work under pressure in a fast-paced environment.

Qualifications

• High School Diploma or GED and 1 year of bank or related experience.
• Ability to prioritize and handle transactions accurately under pressure.
• Strong communication and interpersonal skills.

Responsibilities

• Process new account transactions and assist customers with account choices.
• Cross-sell the Bank's products and services to customers.
• Assist reception area and handle phone inquiries.
• Maintain and close account types and refer to staff for new services.

Skills

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Job description

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Customer Service Specialist

Full Time Fargo, ND, US

3 days ago Requisition ID: 1440

Job Title: Customer Service Specialist

Location: Fargo, ND

Employment Type: Full-Time

About Us

At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.

What You’ll Do

This position is responsible for processing new account transactions, assisting customers in their selection of various accounts and financial services, cross-selling the Bank's products and services, maintaining and closing of all account types, providing customers in reception area and over the phone with a variety of account-related service assistance, performing location clerical duties, and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

What We’re Looking For

• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
• Ability to work well under pressure in a fast-paced environment
• Strong communication and organizational skills

High School Diploma or GED and 1 year of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us

• People-first culture with real responsibility
• An innovative approach to banking
• Development opportunities for continual growth
• Competitive Pay and a Comprehensive Benefits Program
• Incentive Compensation Plan

Pre-employment background and credit screening are required for this position.