Customer Care Specialist

Cornerstone Bank - ND/SD; Fargo (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Cornerstone Bank is seeking a Customer Care Specialist to join our in-person team in Bismarck, ND. You will handle customer calls, assist with transfers, troubleshoot online banking issues, and explain bank policies and procedures to ensure excellent service.

The ideal candidate has a High School Diploma or GED and at least 1 year in banking or related experience, including call center exposure. Strong multitasking and accuracy in financial transactions are expected.

Qualifications

• High School Diploma or GED required.
• At least 1 year of bank or related experience; call center experience preferred.
• Ability to perform typical financial transactions and teller functions with accuracy.

Responsibilities

• Answering the phone and assisting customers with transfers and basic troubleshooting.
• Help customers with online banking and explain bank policies and procedures.
• Transfer calls to appropriate bank staff as requested.

Skills

Decision making

Customer service

Bank policies

Call center experience

Education

High School Diploma or GED

Job description

Customer Care Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Bismarck, ND, US

Location: This position must be located in-person only, at any of our Cornerstone Bank (ND/SD) locations.

Employment Type: Full-Time

About Us

At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.

What You’ll Do

The responsibilities of this position include answering the phone and assisting the customer with transferring funds, troubleshooting, helping with online banking, providing bank policies and procedures, and transferring calls to other people in the bank when requested. This role is crucial in ensuring our customers receive top-notch service while assisting them with their everyday banking needs over the phone.

What We’re Looking For

• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
• Skill in performing typical financial transactions and teller functions accurately
• Ability to work in a fast-paced environment and work well under pressure

High School Diploma or GED and 1 year of bank or related experience, call center experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us

• People-first culture with real responsibility
• An innovative approach to banking
• Development opportunities for continual growth
• Competitive Pay and a Comprehensive Benefits Program
• Incentive Compensation Plan

Pre-employment background and credit screening are required for this position.