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Customer Service Specialist

Insurance World Agency

Downers Grove (IL)

On-site

USD 40,000 - 60,000

Full time

8 days ago

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Job summary

Insurance World Agency is seeking a Customer Service Specialist to join their team in Downers Grove, IL. This full-time role involves supporting daily office operations, handling client communications, managing documentation, and ensuring workflow efficiency. The ideal candidate will possess strong administrative and communication skills along with a commitment to excellent service.

Qualifications

Experience in the insurance industry is a plus.
Ability to prioritize tasks and multitask effectively.

Responsibilities

Provide administrative support to agents and management teams.
Assist with client onboarding and document management.
Maintain confidentiality and accuracy when handling sensitive client information.

Skills

Administrative Assistance

Communication

Clerical Skills

Organizational Skills

Time Management

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Insurance World Agency is a trusted independent insurance brokerage located in Downers Grove, IL, dedicated to protecting individuals, families, and businesses with customized insurance solutions. We specialize in a broad range of insurance products including auto, home, life, commercial, and business insurance. Our mission is to simplify the insurance process, help clients make well-informed decisions, and provide ongoing support as their insurance needs evolve.

Role Description

This is a full-time, on-site role for an Customer Service Specialist at Insurance World Agency. You will play a key role in supporting daily office operations, assisting with insurance documentation, client communications, data entry, and coordinating internal processes to ensure efficient workflow. A professional phone manner, strong clerical skills, and a commitment to excellent service are essential for success in this position.

Responsibilities

Provide administrative support to agents and management teams
Answer and route incoming calls professionally and promptly
Assist with client onboarding and document management, including creating Certificates of Insurance and billing follow-ups
Support audit preparations and assist in workers’ compensation filings on behalf of our clients
Manage scheduling, office communications, filing systems, and supply inventory
Maintain strict confidentiality and accuracy when handling sensitive client and policy information
Assist with basic billing and accounting tasks when needed
Handle Certificate of Insurance Requests in a timely manner.

Qualifications

Administrative Assistance and Executive Administrative Assistance skills
Strong Phone Etiquette and Communication abilities
Proficiency in Clerical Skills
Excellent organizational and time management skills
Ability to prioritize tasks and multitask effectively
Familiarity with office management procedures and basic accounting tasks
Experience in the insurance industry is a plus

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time
Industries
Insurance Agencies and Brokerages

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