Customer Service Specialist

Engineered Floors; Dalton (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Engineered Floors is seeking a Customer Service Specialist to maintain accounts within an assigned sales region by assisting and trouble-shooting issues that may arise.

The role involves processing orders, coordinating with carriers, and providing accurate inventory and shipping information to customers and sales reps in a fast-paced call center environment.

Qualifications

• Experience working in an expediting capacity.
• Strong time-management and multi-tasking skills.
• Knowledge and experience working with carriers to coordinate shipments.
• Knowledge and experience working in the AS400 computer system.

Responsibilities

• Process and confirm orders by phone, fax, or email into the AS400 system.
• Coordinate shipments with carriers.
• Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary.
• Review and follow up on inventory, production and shipment schedules to ensure orders are ready to ship in a timely manner.
• Confer with departments to determine progress of work and completion dates.
• Allocate inventory based on customer and/or order needs.
• Communicate issues to CS Supervisor/Manager when necessary.
• Take overflow of ACD calls when scheduled and necessary.
• Actively work aged orders to determine ship dates.
• Support the team to maintain a high-performance workplace.

Skills

Order processing

AS400

Customer service

Shipping coordination

Problem solving

Time management

Tools

AS400 system

Job description

Current job opportunities are posted here as they become available.

The Customer Service Specialist will maintain all accounts, within an assigned sales region, by assisting and trouble-shooting with issues that may arise.

• Process and confirm orders by phone, fax, or email into the AS400 system
• Problem Solving
• Be able to work effectively in a positive, fast paced call center environment
• Responsible for working directly with the Sales Representatives to process orders and provide necessary documents that are specific to shipping needs.
• Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary
• Duties include reviewing and follow up of inventory, production and shipment schedules to ensure orders are ready to ship in a timely manner
• Confer with departments to determine progress of work and completion dates
• Be able to allocate inventory based on customer and/or order needs
• Convey issues to CS Supervisor/Manager when necessary
• Take overflow of ACD calls when scheduled and necessary
• Actively work aged orders to determine ship dates
• Be an active supporter of team endeavors to make EF a high performance workplace
• Must be able to communicate effectively with customers, sales representatives, and coworkers in a professional manner

Experience/Education Requirements:

• Experience working in an expediting capacity.
• Strong time-management and multi-tasking skills.
• Knowledge and experience working with carriers to coordinate shipments.
• Knowledge and experience working in the AS400 computer system.

Other Requirements:

• Must be able to communicate effectively with customers, sales representatives, and coworkers in a professional manner