Customer Service Specialist

Engineered Floors, LLC; Dalton (GA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Health and wellness programs

Hybrid work options

Job summary

Engineered Floors, LLC in Dalton, GA is seeking a Customer Service Specialist to maintain accounts in an assigned sales region, assist and troubleshoot issues, and support shipping needs.

Responsibilities include processing orders into AS400, coordinating with Sales, and tracking inventory and shipments to meet ship dates; strong communication and problem-solving abilities are essential for success in this role.

Qualifications

• Experience working in an expediting capacity.
• Strong time-management and multi-tasking skills.
• Knowledge and experience working with carriers to coordinate shipments.
• Knowledge and experience working in the AS400 computer system.

Responsibilities

• Process and confirm orders by phone, fax, or email into the AS400 system.
• Problem Solving in a fast-paced call center environment.
• Work with Sales Representatives to process orders and provide shipping documents.
• Provide accurate information on inventory, pricing, and shipping details.
• Review inventory, production and shipment schedules to ensure timely ship dates.
• Coordinate with departments to track progress and completion dates.
• Allocate inventory based on customer and order needs.
• Escalate issues to the CS Supervisor/Manager when necessary.
• Assist with overflow of ACD calls and support aging orders.
• Contribute to a high-performance team culture at EF.

Skills

Expediting capacity

Time-management

Multi-tasking

Carrier coordination

AS400 system

Tools

AS400

Job description

• State of the art manufacturing technology, equipment and processes
• Leader in innovation in product design and development
• Management committed to success and our people
• Concentrated footprint in Whitfield & Gordon counties to support teamwork, community and work-life balance
• Committed to our communities in philanthropic and community support
• Competitive compensation and benefits packages
• Personalized, free and on-the-job health and wellness programs and services
• Opportunity to grow through an internal job bid and transfer process
• Employee-centric and modern communication system (EF Link)
• Hybrid, flex, and remote work schedules for certain jobs

I have been with Engineered Floors for 4 years now and it has been an amazing experience. I never dread coming to work — I truly enjoy my job and EF is like a family!

OD (4 years)

Engineered Floors has shown me that I am not just an employee but I am a part of a team where everyone plays an important role and matters. I have not only grown professionally at EF, but also personally!

The Customer Service Specialist will maintain all accounts, within an assigned sales region, by assisting and trouble‑shooting with issues that may arise.

• Process and confirm orders by phone, fax, or email into the AS400 system
• Problem Solving
• Be able to work effectively in a positive, fast paced call center environment
• Responsible for working directly with the Sales Representatives to process orders and provide necessary documents that are specific to shipping needs.
• Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary
• Duties include reviewing and follow up of inventory, production and shipment schedules to ensure orders are ready to ship in a timely manner
• Confer with departments to determine progress of work and completion dates
• Be able to allocate inventory based on customer and/or order needs
• Convey issues to CS Supervisor/Manager when necessary
• Take overflow of ACD calls when scheduled and necessary
• Actively work aged orders to determine ship dates
• Be an active supporter of team endeavors to make EF a high performance workplace
• Must be able to communicate effectively with customers, sales representatives, and coworkers in a professional manner

Experience/Education Requirements:

• Experience working in an expediting capacity.
• Strong time‑management and multi‑tasking skills.
• Knowledge and experience working with carriers to coordinate shipments.
• Knowledge and experience working in the AS400 computer system.

Other Requirements:

• Must be able to communicate effectively with customers, sales representatives, and coworkers in a professional manner

EEO is the Law Applicants to and employees of this company are protected under Federal law from discrimination on several bases. Follow the “EEO is the law” link to find out more.