Customer Service Specialist

SmartRecruiters, Inc.; Cookeville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid parental leave

Paid time off

Vision insurance

Job summary

TUTCO, a global leader in heating components and a subsidiary of Smiths Group, seeks a Customer Service Representative in Cookeville, TN to support orders, quotes, and communications with customers and carriers.

You will handle order processing, forecasts, shipping updates, and questions from customers while applying strong numerical skills and attention to detail in a fast-paced environment.

Qualifications

• Bachelor’s Degree preferred.
• Years’ experience in customer service environment, preferable in manufacturing.
• Ability to calculate figures and amounts such as discounts, commissions, percentages, and volume.
• Knowledge of MRP systems a plus.
• Strong communication, interpersonal, & analytical skills.
• Computer proficiency including MSO; familiarity with general office equipment.
• Excellent telephone skills & etiquette; professionalism in dealing with customers and co-workers.
• Ability to prioritize workload & work in fast-paced environment

Responsibilities

• Provides administrative support for all customer service product lines.
• Prepares change notices for customer engineered changes and follow up to ensure updates are applied.
• Prepares, processes, reviews and monitors customer orders, shipments, forecasts and replenishments.
• Prepares, quotes, and recommends products based on customer needs, and informs customers of shipping dates.
• Acts as CSS by initiating and following up with customers and carriers to resolve issues.
• Prevents errors, records or files copies of orders.
• Calculates premiums, invoicing, commissions, and other accounting tasks.
• Creates and maintains computer files and follow-up suspense.
• Confers with production, shipping, warehouse, or carriers to expedite shipments.

Skills

Customer service

Numerical skills

Communication

Analytical skills

MRP systems knowledge

Education

Bachelor’s Degree preferred

Tools

MRP systems

MS Office

General office equipment

Job description

TUTCO is one of the world’s largest suppliers of electric resistive heating elements and holds 80% of the US patents in open coil heating technology. TUTCO's open-coil air heaters and conductive heating products can be found in countless industrial, commercial and residential electric heating applications across the globe. TUTCO is a subsidiary of Smiths Group with headquarters in London.

With a legacy of engineering excellence and a commitment to innovation, quality, and customer satisfaction, we deliver customized thermal solutions that power critical products and processes across diverse industries.

Do you possess previous customer service experience, preferably within a manufacturing environment? Are you numerical and able to calculate figures and amounts such as discounts, commissions, percentages and volume? If so, we have an exciting opportunity for you.

We are a global leader in the heating component industry, looking to appoint a Customer Service Representative to service new and existing accounts.

Job Description

• Provides administrative assistance and support for all product lines within customer service department and receives customer complaints.
• Prepares change notices for customer engineered changes for all product lines and follow up to ensure all changes have been applied to current and new orders, if applicable.
• Prepares, processes, reviews and monitors various documents such as customer orders, customer shipments, customer forecasts and replenishments.
• Prepares, quotes, and recommends products based on customer needs, and informs customers of shipping date, anticipated delays, and any additional information needed.
• Performs the functions of a CSS to include initiating and follow-up with customers and carriers to sell or resolve problems, answer questions, correspondence, and reports.
• Performs in a manner that will prevent errors and omissions, and records or files copies of orders.
• Prepares and calculates premiums, invoicing, commissions and other accounting related functions.
• Creates and maintains computer files and suspense for follow-up action.
• Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

Qualifications

• Bachelor’s Degree preferred.
• Years’ experience in customer service environment, preferable in manufacturing.
• Ability to calculate figures and amounts such as discounts, commissions, percentages, and volume.
• Knowledge of MRP systems a plus.
• Strong communication, interpersonal, & analytical skills.
• Computer proficiency including MSO; familiarity with general office equipment.
• Excellent telephone skills & etiquette; professionalism in dealing with customers and co-workers.
• Ability to prioritize workload & work in fast-paced environment

Additional Information

• 401(k)
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Vision insurance

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.