Customer Service Specialist

Socket.dev; Clifton Heights (Delaware County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Health insurance

Vision and dental insurance

401(k) with company match

PTO

Family-owned culture

Job summary

CAPP, a leading supplier of HVAC, electrical, and plumbing parts and equipment, is seeking a Customer Service Specialist to support our sales team. This entry-level role offers comprehensive training and a path from entry to mid-level responsibilities within a family-owned business.

Work hours are Monday through Friday, 8:00am to 5:00pm, with benefits including health, vision, dental, HSA, 401(k) with match, life insurance, and PTO. No prior experience required beyond a high school diploma.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred (2 years).
• HVAC or related industry experience is a plus.

Responsibilities

• Provide product recommendations and answer customer queries with a smile.
• Assist customers in finding suitable solutions based on their needs.
• Process orders and ensure fulfillment from start to finish.
• Handle refunds, exchanges, and returns efficiently.
• Support sales operations with additional tasks as needed.

Skills

Customer service

Communication skills

Team player

Positive attitude

Basic math

Education

High school diploma

Job description

Join CAPP as a Customer Service Specialist and Be Part of a Growing Team!

CAPP, a leading supplier of HVAC, electrical, and plumbing parts & equipment, is looking for Customer Service Specialists to support our dynamic sales team. This entry-level position is perfect for anyone ready to start a rewarding career in customer service. Are you a positive, motivated individual with a passion for helping others? No experience? No problem! We provide all the training you need to succeed.

What You’ll Do:

• Engage with customers by providing product recommendations, order assistance, and answering queries with a smile.
• Help customers find the perfect solutions by understanding their needs and preferences.
• Process customer orders and ensure their fulfillment from start to finish.
• Manage refunds, exchanges, and returns with ease.
• Contribute to other tasks as needed to keep our sales operations running smoothly.

Who You Are:

• Education: High school diploma or equivalent.
• Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.
• A self-motivated team player who thrives in a fast-paced environment.
• Friendly and customer-focused—you genuinely enjoy helping people.
• Strong communication skills, both verbal and written.
• Ability to build positive relationships and work collaboratively.
• Basic math and accounting skills.

Why You’ll Love Working at CAPP:

• Career Growth: Start in an entry to mid-level role with the potential to move into a commission-based sales position with unlimited earning potential.
• Family-Owned Business: We believe in the value of every employee. At CAPP, you’re not just another worker—you’re a part of our team.
• Comprehensive Training: We provide all the tools and knowledge to help you succeed in your role.
• Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:00am - 5:00 pm). We respect your personal time.
• Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.

Your Benefits:

• Competitive salary.
• Merit-based promotions—we reward hard work and dedication.
• Health, vision, and dental insurance
• Health savings account (HSA)
• 401(k) with company match
• Life insurance
• Paid time off (PTO)