Customer Service Specialist

Rollins, Inc.; Cedar Falls (IA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Starting pay $18.25/hour

Commissions

Training program

Medical/Dental/Vision/Life insurance

401(k) with company match

Paid vacation, sick leave & holidays

Employee Stock Purchase Plan

Career growth opportunities

Job summary

Orkin in Cedar Falls, IA is seeking a customer service‑oriented professional to schedule and coordinate service visits, assist customers, and maintain accurate records. You’ll use Windows‑based and web‑based systems to manage routes and appointments, ensuring timely service and high satisfaction.

No industry experience required; training is provided. You’ll join a team that values safety, empathy, integrity, and innovation, with growth opportunities and a strong benefits package.

Qualifications

• Experience in customer service or administrative roles.
• Strong communication and problem-solving skills.
• Organized, detail-oriented, and able to work under pressure.
• Comfort with computers and scheduling systems.
• Team player with a service mindset.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize driving time and distance.
• Identify customer concerns through listening and questioning and assess needs.
• Maintain and update the customer database with accurate information and outcomes.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes and protect customer privacy.

Skills

Customer service

Communication

Problem solving

Organization

Tech savvy

Team player

Tools

Scheduling software

CRM system

Job description

Overview

Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.

Why Orkin?

You’ll have more than a job; you’ll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, you’ll also receive opportunities to volunteer and give back to ensure everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.

• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

With a reputation built over more than a century and a team‑first culture, you’ll feel supported from day one with the freedom and tools to succeed.

Responsibilities

What You’ll Be Doing

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and other proprietary information.

What’s In It for You?

• Competitive Earnings Starting at $18.25 per hour (based on experience), plus commissions.
• Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service.
• Industry‑leading, comprehensive training program.
• Benefits That Go Beyond:
  • Medical, Dental, Vision & Life Insurance
  • 401(k) with company match
  • Paid vacation, sick leave, and holidays
  • Employee Stock Purchase Plan
  • Career Growth Opportunities – We promote from within and invest in your future.

Qualifications

You’d Be a Great Fit If You:

• Love helping people and creating positive customer experiences.
• Are a strong communicator who enjoys solving problems.
• Have previous Customer Service or Administrative experience (preferred).
• Stay organized, detail‑oriented, and calm under pressure.
• Are confident using computers, scheduling systems, and multitasking throughout the day.
• Thrive in a team environment and take pride in providing exceptional support.

Work Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:

• You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin Is An Equal Opportunity/Protected Veterans/Individuals With Disabilities Employer.