Customer Service Specialist

Western Pest Services; Cedar Falls (IA); On-site; USD 25,141 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Insurance

401(k) with company match

Paid vacation, sick leave, and holidays

Employee Stock Purchase Plan

Career Growth Opportunities

Job summary

A leading pest control company in Cedar Falls, IA is seeking a Customer Service Specialist. In this role, you'll handle service requests, schedule appointments, and support field teams to provide exceptional customer experiences. You will enjoy competitive earnings starting at $18.25–$20 per hour plus performance bonuses and comprehensive benefits. No prior industry experience is required. Join a supportive team dedicated to making a positive impact in pest control.

Qualifications

• Previous Customer Service or Administrative experience preferred.
• Strong communicator who enjoys solving problems.
• Detail-oriented and calm under pressure.

Responsibilities

• Answer incoming calls and make outbound calls to schedule appointments.
• Navigate a Windows-based & Web-based system to track routes.
• Monitor and maintain customer database with accurate information.

Skills

Problem-solving

Customer service

Communication

Organization

Attention to detail

Job description

Overview

If You’re Great at Helping People, We’ve Got the Career for You

Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.

As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.

Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top‑tier service with confidence.

You’ll enjoy award‑winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry‑leading tools, supportive team culture, and commitment to excellence, you’ll have the foundation for success and a company that’s invested in your future.

Why Orkin?

You’ll have more than a job; you’ll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, you’ll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.

We are driven by a shared mission and grounded in values that define everything we do:

• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

With a reputation built over more than a century and a team‑first culture, you’ll feel supported from day one with the freedom and tools to succeed.

Responsibilities

What You’ll Be Doing

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules; we’ll train you.
• Apply expertise developed in training to schedule appointments for technicians, efficiently minimize driving time and/or distance as needed, and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and other proprietary information.

What’s In It for You?

• Competitive Earnings Starting at $18.25–$20 per hour (based on experience), plus commissions.
• Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service.
• Industry‑leading quality and comprehensive training program.
• Benefits That Go Beyond:
  Medical, Dental, Vision & Life Insurance
  401(k) with company match
  Paid vacation, sick leave, and holidays
  Employee Stock Purchase Plan
  Career Growth Opportunities – We promote from within and invest in your future.

Qualifications

You’d Be a Great Fit If You:

• Love helping people and creating positive customer experiences.
• Are a strong communicator who enjoys solving problems.
• Have previous Customer Service or Administrative experience (preferred).
• Stay organized, detail‑oriented, and calm under pressure.
• Are confident using computers, scheduling systems, and multitasking throughout the day.
• Thrive in a team environment and take pride in providing exceptional support.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:

• You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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