Customer Service Representative

Rollins, Inc.; Manteno (IL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid vacation and holidays

Sick leave

Employee stock purchase plan

Career growth opportunities

Commissions

Job summary

Orkin is hiring a Customer Service Specialist in Manteno, IL. You will answer calls, schedule and confirm service appointments, and support our field technicians to deliver top-tier pest control service.

We value problem-solving, clear communication, and a team-first attitude. Competitive pay plus benefits and growth opportunities are offered.

Qualifications

• Customer service or administrative experience preferred.
• Strong communication and problem-solving skills.
• Organized, detail-oriented, and able to stay calm under pressure.
• Proficient with computers and scheduling systems.
• Thrives in a team environment and provides exceptional support.

Responsibilities

• Answer incoming calls and schedule, confirm, and follow up on service appointments.
• Navigate Windows-based and web-based systems to track routes and schedules.
• Schedule technicians to minimize driving time and optimize routes.
• Identify customer needs through listening and questioning.
• Maintain accurate customer data, call dispositions, payments, and results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes and protect customer privacy.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

Tech proficiency

Tools

Scheduling systems

Job description

Overview

Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.

As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.

Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top‑tier service with confidence.

You’ll enjoy award‑winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry‑leading tools, supportive team culture, and commitment to excellence, you’ll have the foundation for success and a company that’s invested in your future.

Why Orkin?

You’ll have more than a job; you’ll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, you’ll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

Values

• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

Responsibilities

What You’ll Be Doing

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows‑based and web‑based system to track routes and optimize current and future schedules; don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and other proprietary information.

What’s In It for You?

• Competitive earnings starting at $18–$20 per hour (based on experience), plus commissions.
• Performance bonuses – get rewarded for exceeding goals and delivering exceptional service.
• Industry‑leading, quality, and comprehensive training program.
• Benefits that go beyond:
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Employee stock purchase plan.
• Career growth opportunities – we promote from within and invest in your future.

Qualifications

You’d be a great fit if you:

• Love helping people and creating positive customer experiences.
• Are a strong communicator who enjoys solving problems.
• Have previous customer service or administrative experience (preferred).
• Stay organized, detail‑oriented, and calm under pressure.
• Are confident using computers, scheduling systems, and multitasking throughout the day.
• Thrive in a team environment and take pride in providing exceptional support.

Work Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:

• You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.