Customer Service Specialist

Orkin; Fairfax (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay: $20–$25/hour

Medical, dental, vision benefits

401(k) with company match

Paid vacation, holidays, sick leave

Employee discounts

Job summary

Orkin is seeking a Customer Service Specialist to act as a Subject Matter Expert, field calls, schedule visits, and optimize routes for efficient service delivery. You’ll support a growing branch with a focus on empathy, accuracy, and client satisfaction.

The role emphasizes scheduling, data accuracy, and teamwork within a fast-paced environment, with full benefits and growth opportunities at Orkin.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate Windows-based & Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and/or distance.
• Identify customer concerns and evaluate needs.
• Update customer database with accurate information including call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales

Interpersonal skills

Microsoft Office

Attention to detail

Time management

Education

High School Diploma

Tools

Windows-based system

Web-based system

Scheduling software

Job description

Overview

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguards customer’s privacy and other proprietary information.

We Offer…

• Competitive earnings starting at $20 to $25 per hour
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why Orkin?

• You are interested in an opportunity with career potential in a reliable, recession-resistant industry
• You have a service-oriented mindset that leads you to build loyalty and trust with customers
• You hold yourself responsible to commitments
• You value being part of a team
• You want to keep learning, improving and developing as a leader
• You want to join a company that supports the community
• You want a career with a purpose at a mission-driven company that values
  • Safety
  • Professionalism
  • Empathy
  • Integrity
  • Innovation

Qualifications

What do you need to be successful?

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer