Customer Service Specialist

AAANE AAA Northern New England; Brunswick (ME); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Health coverage

401K match

Pension

Tuition assistance

Floating holidays

PTO for volunteering

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Brunswick, ME, is hiring a Customer Service Specialist. This entry-level role focuses on sales and service, with training on AAA products. You will interface with members and work toward cross-selling and upselling goals.

The position offers skill-based pay increases, quarterly bonuses, and career growth, with internal promotion rates strong. Duties include passport photos, trip planning, maps, and cashiering.

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment.
• Proven ability to exceed assigned sales or service quality goals.
• Ability to work overtime including Saturdays.
• Experience with Microsoft Office basics.
• Ability to travel locally when necessary.
• A high school diploma or GED.
• Successful completion of background check and drug screening.

Responsibilities

• Handle passport photos and plan road trips for members.
• Distribute maps and tour books; assist with cashiering duties and other member services.

Skills

Experience in retail sales, banking or

Education

High school diploma or GED

Tools

Microsoft Office basics

Job description

Customer Service Specialist

We are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to advance with skill-based pay increases, quarterly bonuses, and career growth (90% of our managers are promoted from within). This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment interfacing with AAA members.

This position fulfills member requests such as taking passport photos, planning road trips, distributing maps and tour books, cashiering duties, and other services for members.

Qualifications:

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Ability to work overtime including Saturdays
• Experience with Microsoft Office basics
• Ability to travel locally when necessary
• A high school diploma or GED
• Successful completion of background check and drug screening

The starting pay range for this position is $18.25 – $20.08 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.