Automotive - Business Development Center / BDC Call Center Agent

MIAMI LAKES AM & CJ; Florida; Presencial; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

MIAMI LAKES AM & CJ is seeking a BDC Call Center Agent to handle heavy inbound and outbound calls, text/email follow-ups, and appointment setting for store visits. You will log customer interactions, track outcomes, and strive to meet monthly targets.

Ideal candidates have call center or telemarketing experience, strong verbal and written communication, organization, and the ability to work in a fast-paced team environment.

Formación

• Previous experience with phones or Telemarketing in automotive, customer service or business development is preferable but not required.
• Demonstrate professional, enthusiastic and friendly attitude at first contact with any potential client/customer.
• Strong verbal, written and communication skills to engage customers effectively.
• Organized, multi-tasking, self-motivated and able to work in a fast-paced environment.

Responsabilidades

• Make 120 outbound calls daily.
• Send 75-100 emails/texts to communicate with customers.
• Answer incoming calls and schedule sales appointments.
• Log all customer interactions and comments.
• Schedule follow-up contact if no appointment is made.
• Confirm scheduled appointments and reschedule no-shows.
• Follow up with Sales to confirm outcomes.

Conocimientos

Phone experience

Telemarketing

Customer service

Communication skills

Organized

Time management

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive - Business Development Center / BDC Call Center Agent

30+ days ago Requisition ID: 2738

Salary Range: $35,000.00 To $50,000.00 Annually

The Call Center Agent/ Business Development Center Advisor utilizes its customer serviceability, computer skills, courteous phone manner, and positive attitude to get clients in the door.

Include handling Heavy Inbound and Outbound Calls, with follow-up calls while setting appointments for store visits for each and every customer.

• Make 120 outbound calls daily
• Send 75-100 emails/texts to communicate with customers
• Answer all incoming phone calls according to our guide and schedule a sales appointment.
• Log all Customers and comments pertaining to the customer conversation
• Schedule follow-up contact if no appointment is made.
• Confirm scheduled appointments.
• Follow-up and reschedule no-show customer appointments.
• Follow up with Sales Department to determine if the appointment was kept and the outcome.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Ability to meet or exceed monthly goals.

Qualifications:

• Previous experience with phones or Telemarketing experience in the following fields: automotive, customer service, collections, business development is preferable but not required.
• Previous experience with the process of the scripts/guides
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to communicate effectively and efficiently.
• Organized, ability to multi-task, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential.

What We Offer:

• Salary plus generous commission structure
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy ongoing training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
• Florida Drug-Free Workplace: Pre-employment Drug Testing

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Experience:

• Call Center: 1 year (Required)
• customer service: 2 years (Required)

The Call Center Agent/ Business Development Center Advisor utilizes its customer serviceability, computer skills, courteous phone manner, and positive attitude to get clients in the door.

Include handling Heavy Inbound and Outbound Calls, with follow-up calls while setting appointments for store visits for each and every customer.

• Make 120 outbound calls daily
• Send 75-100 emails/texts to communicate with customers
• Answer all incoming phone calls according to our guide and schedule a sales appointment.
• Log all Customers and comments pertaining to the customer conversation
• Schedule follow-up contact if no appointment is made.
• Confirm scheduled appointments.
• Follow-up and reschedule no-show customer appointments.
• Follow up with Sales Department to determine if the appointment was kept and the outcome.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Ability to meet or exceed monthly goals.

Qualifications:

• Previous experience with phones or Telemarketing experience in the following fields: automotive, customer service, collections, business development is preferable but not required.
• Previous experience with the process of the scripts/guides
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to communicate effectively and efficiently.
• Organized, ability to multi-task, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential.

What We Offer:

• Salary plus generous commission structure
• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy ongoing training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
• Florida Drug-Free Workplace: Pre-employment Drug Testing

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Call Center: 1 year (Required)
• customer service: 2 years (Required)

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Florida Drug-Free Workplace: Pre-employment Drug Testing