Customer Service Specialist

Cornerstone Banks; Bismarck (ND); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive Pay & Benefits

Incentive Compensation Plan

Development opportunities

Job summary

Cornerstone Bank in Bismarck, ND is seeking a Part-Time Customer Service Specialist to join our team. You will handle new account transactions, assist customers with accounts and services, and support daily branch operations.

This role emphasizes excellent customer service, product knowledge, and cross-selling opportunities while providing reception and phone support. Weekend rotation and lunch-hour coverage are part of the schedule.

Qualifications

• High School Diploma or GED with 1 year of bank or related experience or equivalent.
• Strong customer service skills and ability to cross-sell banking products.
• Ability to field and respond to requests via phone, email, or in-person.

Responsibilities

• Process new account transactions and assist customers with accounts.
• Cross-sell bank products and services while maintaining customer relations.
• Provide reception and phone support, and perform clerical duties.

Skills

Excellent customer service

Bank product knowledge

Phone/email/in-person support

Education

High School Diploma or GED

Job description

Job Title: Customer Service Specialist

Location: Bismarck, ND

Employment Type: Part-Time

About Us

At Cornerstone Bank, we do more than banking - we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers' time and trust.

What You’ll Do

Cornerstone Bank is looking for a part-time Customer Service Specialist to join our professional team in Bismarck! This position is responsible for processing new account transactions, assisting customers in their selection of various accounts and financial services, cross-selling the Bank's products and services, maintaining and closing of all account types, providing customers in reception are and over the phone with a variety of account-related service assistance, performing location clerical duties, and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. This part-time position will primarily provide coverage during the lunch hour and participate in the Saturday work rotation to support the needs of our customers and team.

What We’re Looking For

• Excellent customer service skills
• Knowledge of all bank deposit products and policies
• Ability to field and answer requests via phone, e-mail, or in-person

Background & Experience

High School Diploma or GED and 1 year of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us

• People-first culture with real responsibility
• An innovative approach to banking
• Development opportunities for continual growth
• Competitive Pay and a Comprehensive Benefits Program
• Incentive Compensation Plan

Pre-employment background and credit screening are required for this position.

EOE, Including Disability/Vets