Customer Service Specialist

Senergy Petroleum Llc; Arvada (CO); On-site; USD 28,000 - 32,000; Full time

Job summary

Senergy Petroleum Llc in Arvada, CO is seeking an administrative/support specialist to assist with daily office tasks and help manage warehouse and storage processes.

You will handle customer inquiries by phone, email, or in person, process orders, provide pricing and delivery information, and use Microsoft Dynamics CRM to record interactions. The role requires accuracy, teamwork, and solid computer skills.

Qualifications

• Strong computer skills and able to learn company systems.
• Excellent verbal and written communication.
• Proficient in Microsoft Excel and Word.
• Customer service oriented.
• Able to multitask with attention to detail.
• Preferred: 1 year inside sales and 1 year B2B experience.
• Experience in transportation, lubricants, fuel, or related industry.

Responsibilities

• Interact with customers by phone, email, or in person and respond to inquiries.
• Process orders, forms, applications and requests.
• Provide pricing, product, and delivery information upon request.
• Direct requests and unresolved issues to the appropriate resource.
• Formulate resolution and response to customer issues.
• Record customer interactions in Microsoft Dynamics CRM.
• Coordinate with internal departments.
• Assist with new account credit process.

Skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Dynamics CRM

Communication skills

Multitasking

Education

Certificate or diploma in applicable field

Tools

Microsoft Dynamics CRM

Job description

Job Location: SP Arvada - Arvada, CO 80002

Salary Range: $20.00 - $23.00 Hourly

Job Summary

Support and assist in various administrative tasks. In addition, support warehouse and storage processes and responsibilities.

Duties and Responsibilities

Essential

• Interact directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptly
• Process orders, forms, applications and requests
• Provide pricing, product, and delivery information upon request
• Direct requests and unresolved issues to the appropriate resource
• Formulate resolution and response to customer issues
• Utilize Microsoft Dynamics CRM to record customer interactions and actions taken
• Communicate and coordinate with internal departments
• Facilitate prospects through new account credit process

Additional

• None

Supervision of Others

• None

Work Environment

Typically work is performed in an office setting.

Physical Demands

• Able to sit and stand for extended periods of time.
• Able to move about office setting to complete responsibilities.
• Able to move freely around work and customer sites.
• Able to climb stairs, kneel, bend, and stoop.
• Frequent use of phone, computer, and office equipment.
• Able to lift up to 25 lbs.

Travel

• Negligible

Knowledge, Skills, and Abilities

Required

• Strong computer skills and able to learn company systems and processes.
• Strong verbal and written communication skills.
• Ability to work proficiently in Microsoft Excel and Word.
• Adheres to the companys values and ethical expectations.
• Able to effectively multitask with a strong attention to detail.
• Strong customer service skills.

Preferred

• One (1) year inside sales experience desired
• Minimum one (1) year of B2B experience
• Trade or technical school (Certificate or diploma) in an applicable field.
• Experience in transportation, lubricants, fuel, or a related industry

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.