Customer Service Skills Instructor

Building Service 32BJ Benefit Funds; New York (NY); On-site; USD 6,888,000; Part time

Benefits offered by this job

Paid preparation time

Professional development opportunities

Job summary

An educational training fund is seeking a part-time Customer Service Instructor to empower workers through industry skills education in Miami, Florida. Candidates should have experience in customer service training, strong interpersonal skills, and Spanish proficiency as classes are taught in Spanish. Compensation includes competitive pay and professional development opportunities.

Qualifications

• Experience teaching or training in customer service or related fields.
• Knowledge of customer service principles and best practices.
• Strong interpersonal skills to interact with diverse backgrounds.

Responsibilities

• Plan and implement lesson plans aligned to curriculum.
• Teach using a student-centered approach.
• Maintain records of attendance.

Skills

Creative teaching skills

Interpersonal skills

Spanish proficiency

Job description

Overview

Customer Service Instructor – Part-time position in the Miami metropolitan area. The SEIU 32BJ Training Fund is seeking qualified candidates for a part-time Customer Service Instructor role in Miami, Florida.

Location

Miami, Florida

Compensation

• Base pay range: $50.00/hr (as provided by the employer).
• $50 per teaching hour; paid preparation time; paid in-house training, coaching, and professional development opportunities.

About us

SEIU 32BJ is a service union representing cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry.

Who we’re looking for

• Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings.
• Teachers who are looking to empower workers through industry skills education.

Responsibilities

• Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.
• Teach course content using a student-centered teaching approach.
• Maintain and submit records of attendance.
• Maintain ongoing communication with supervisor.
• Participate in relevant professional development activities, as available.

Qualifications

• Experience teaching or training in customer service or related fields.
• Knowledge of customer service principles and best practices.
• Experience working in service industries such as property management, airports, hospitality, or retail.
• Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.
• Ability to use digital platforms to instruct, communicate, and record program data.
• Spanish proficiency required. All classes are taught in Spanish.

COVID-19 Considerations

• Record of completed COVID-19 vaccine or confirmed medical/religious exemption.
• Compliance with current COVID-19 protocols of the organization.

Classes Offered

• Variable schedule that could include weekday, some weekday evenings, and some Saturdays.

Location(s)

• All classes are delivered at the Miami Airport.