CUSTOMER SERVICE/SERVICE BOOTH CLERK

Smith's Food and Drug in; Los Lunas (NM); On-site; USD 28,000 - 35,000; Full time

Job summary

Smith's Food and Drug is seeking a Customer Service/Service Booth Clerk in Los Lunas, NM. You will create a welcoming environment, handle transactions, and provide exceptional customer service while following operational policies. We're looking for enthusiastic candidates ready to contribute to a diverse team.

Benefits

Healthcare coverage including medical, dental, and vision.

Flexible scheduling with paid time off.

Free counseling and financial tools through Employee Assistance Program.

Associate discounts on purchases.

Tuition reimbursement opportunities.

Qualifications

• Must be 18 or older.
• Retail grocery experience is preferred.
• Second language skills are a plus.

Responsibilities

• Create a welcoming environment for customers.
• Process transactions and handle returns per company policy.
• Monitor inventory and maintain product knowledge.

Skills

Effective written and oral communication skills

Ability to handle stressful situations

Basic math skills

Customer service experience

Job description

CUSTOMER SERVICE/SERVICE BOOTH CLERK (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!

What you'll receive from us:

• A wide range of healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Minimum Requirements:

• Must be 18 or older
• Ability to handle stressful situations
• Effective written and oral communication skills
• Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired Qualifications:

• Retail grocery experience
• Cashier experience
• Customer service experience
• Second language skills: speaking, reading, and/or writing

Responsibilities:

• Create an environment that makes customers feel welcome and valued by answering questions about products and services.
• Maintain knowledge of products and respond to customer inquiries and suggestions.
• Report pricing and scanning discrepancies.
• Process transactions quickly and accurately.
• Handle returns and exchanges according to company policies.
• Communicate promotions and special programs to customers.
• Manage funds, coupons, and tenders following company policies.
• Monitor inventory and stocking conditions.
• Label, stock, and inventory merchandise.
• Report discrepancies in product ordering/shipping.
• Stay updated on advertisements and promotions.
• Follow policies for various financial and store services.
• Adhere to operational hours and handle store communications professionally.
• Follow safety procedures and report hazards or incidents.
• Comply with legal and regulatory requirements.
• Perform essential functions with or without reasonable accommodation.