Customer Service - Self Storage Manager

Public Storage; Willoughby (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Storage is seeking a Property Manager to work at multiple locations in Ohio. The role involves assessing customer storage needs and recommending packing and moving supplies, while also conducting daily inspections to ensure spaces are ready to rent.

The position requires handling payments, auditing cash drawers, and performing reminders/collections as needed; travel between sites is expected and driving is involved.

Qualifications

• Experience in customer service‑centered sales environments such as retail or service industries.
• Ability to audit cash drawers and assist with deposits.
• Demonstrated willingness to work across multiple locations and outdoors as needed.

Responsibilities

• Assess customer storage needs and suggest packing/moving supplies.
• Perform daily storage unit inspections to ensure inventory ready to rent.
• Audit cash drawers and process bank deposits.
• Help customers stay current with payments and perform reminders/collections.
• Travel between locations to support operations.

Skills

Customer service

Sales

Auditing cash drawers

Tools

Driver's license

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience:

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation:

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)