Customer Service - Self Storage Manager

Public Storage; Redwood City (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Public Storage is seeking a Property Manager to work independently across multiple locations in the Redwood City area. You will assess customers' storage needs and recommend packing supplies, while performing daily unit inspections to ensure readiness for rent.

Responsibilities include cash handling, deposits, and helping customers stay current with payments. The role emphasizes strong customer service and sales skills, with the ability to travel between sites and maintain facilities in a clean,

Qualifications

• Experience in customer service oriented sales environments (retail, restaurant, fast food or similar).
• Ability to communicate clearly and build rapport with customers.

Responsibilities

• Assess customer storage needs and suggest packing and moving supplies.
• Conduct daily inspections of storage units to ensure inventory and availability for rent.
• Audit cash drawers and perform bank deposits as part of daily tasks.
• Assist customers in staying current with payments and make reminder/collection calls when needed.

Skills

Customer service

Sales

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)