Customer Service - Self Storage Manager

Public Storage; Pasadena (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Public Storage is seeking a Property Manager to work at multiple locations, combining independent work with customer-facing responsibilities. You will assess storage needs, suggest packing supplies, and perform daily inspections to ensure spaces are ready for rent.

The role requires driving between sites, handling payments, cash drawers, and collections as needed, with mileage reimbursement offered. Applicants from retail or service backgrounds are encouraged to apply.

Qualifications

• Customer service experience in a service-based environment
• Ability to identify customer needs and upsell relevant products
• Effective communication with customers and team members

Responsibilities

• Assess customer storage needs and suggest packing and moving supplies
• Conduct daily storage unit inspections to ensure inventory readiness
• Audit cash drawers and handle daily deposits
• Help customers stay current with payments and perform reminder/collection calls as needed
• Travel between locations using personal vehicle (mileage reimbursement available)

Skills

Customer service

Sales

Communication

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)