Customer Service - Self Storage Manager

Public Storage; Quarryville (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Public Storage is seeking a Property Manager who can work autonomously across multiple locations, assessing customer storage needs and recommending packing and moving supplies. Daily tasks include inspecting units, confirming inventory, and helping customers stay current with payments.

The role requires handling cash drawers, making bank deposits, and performing reminder/collection calls as needed, with travel between sites using your own vehicle (mileage reimbursed).

Qualifications

• Experience in customer service centered sales environments is preferred.
• Ability to assess customer storage needs and offer suitable solutions.
• Strong communication and selling skills to promote packing/moving supplies.

Responsibilities

• Assess customer storage needs and suggest options, including packing and moving supplies.
• Perform daily storage unit inspections to confirm inventory and availability.
• Audit cash drawers and make bank deposits.
• Help customers stay current with payments and make reminder/collection calls.
• Sell packing and moving supplies.
• Travel between locations using own vehicle; mileage reimbursed.

Skills

Customer service

Sales

Communication

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)