Customer Service - Self Storage Manager

Public Storage; New Braunfels (TX); On-site; USD 42,000 - 63,000; Full time

Job summary

Public Storage is seeking a Property Manager to work at multiple locations, balancing indoor customer service with outdoor duties. Responsibilities include assessing storage needs, recommending packing supplies, inspecting units, and handling cash deposits.

The role requires driving between sites with a valid license, lifting up to 35 pounds, and performing routine cleaning and maintenance to ensure spaces are ready to rent.

Qualifications

• Experience in customer service centered sales environments such as retail or service-based companies.
• Valid driver’s license and access to own vehicle for travel between locations.
• Ability to lift up to 35 pounds and perform physical tasks as part of daily duties.

Responsibilities

• Assess customer storage needs and provide recommendations, including selling packing and moving supplies.
• Conduct daily storage unit inspections to confirm inventory and availability.
• Audit cash drawers and make bank deposits as part of daily operations.
• Assist customers with payments and make reminder/collection calls when needed.

Skills

Customer service

Sales

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)