Customer Service - Self Storage Manager

Public Storage; Boston (MA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with match

Potential performance-based bonuses

Mileage reimbursement

Job summary

Public Storage is leading the self-storage industry and is seeking employees to join their team in Boston, Massachusetts. The role offers flexible, full-time schedules and competitive hourly wages at $17.00. Responsibilities include assessing customer storage needs, performing daily inspections, and maintaining facilities.

Qualified candidates will have experience in customer service and sales, as well as a valid driver’s license to travel between locations. Benefits include medical and dental coverage, paid time off, and opportunities for performance bonuses.

Qualifications

• Experience in customer‑service‑centered sales environments such as retail, restaurant, or other service‑based companies.
• Valid driver’s license and own vehicle to travel between work locations.

Responsibilities

• Work independently at multiple locations, both inside and outside.
• Assess customer storage needs and suggest solutions.
• Perform daily unit inspections to confirm inventory.

Skills

Customer service experience

Sales skills

Valid driver’s license

Job description

Public Storage is the self‑storage industry leader and we are hiring now.

Earn $17.00 Per Hour

Benefits

• Flexible and Full‑time schedules between 9:30am and 6pm (weekends until 5pm)
• Competitive wages paid weekly
• Employees become eligible for full‑time benefits after an average of 20+ hours: Medical, Dental, Vision, 401k with match, paid time off, sick time, flex spending.
• Company‑paid life and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties or other work‑related tasks.
• Opportunity to earn performance‑based bonuses.

Job Description

• Work independently at multiple locations, both inside and outside.
• Assess customer storage needs, suggest solutions, and sell packing and moving supplies.
• Perform daily unit inspections to confirm inventory and availability.
• Audit cash drawers and make bank deposits.
• Assist customers in staying current with payments and make reminder and collection calls when required.

Physical Requirements

• Transport or lift items weighing up to 35 pounds.
• Walk around facilities, spending up to 50% time outdoors; able to climb stairs and open large doors.
• Perform cleaning and daily maintenance tasks, including sweeping/mopping interiors and maintaining exterior grounds.

Qualifications

• Experience in customer‑service‑centered sales environments such as retail, restaurant, fast food, or other service‑based companies.
• Valid driver’s license and own vehicle to travel between work locations and for related duties (mileage reimbursement available).

Additional Information

Public Storage was recognized as a Great Place to Work by the Great Place to Work Institute. Employees have also voted for best career growth, top 5% for work culture, and top 10% for diversity and inclusion.

Apply now for an opportunity to join Public Storage and be part of the self‑storage industry’s #1 team.