Customer Service - Self Storage Manager

Public Storage; Carter Lake (IA); On-site; USD 22,041; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with match

Paid time off

Mileage reimbursement

Performance-based bonuses

Job summary

A leading self-storage company is hiring a property manager in Carter Lake, Iowa. This full-time role involves managing multiple locations, assessing customer storage needs, and conducting daily inspections. Successful candidates will come from customer service-oriented backgrounds and must have a valid driver's license. Attractive benefits, including medical, dental, and bonus opportunities, are offered alongside a competitive hourly rate of $16.00.

Qualifications

• Experience from customer service-centered sales environments such as retail or restaurants.
• Must have a valid driver’s license and use own vehicle.
• Ability to lift and transport heavy items.

Responsibilities

• Manage multiple storage locations independently.
• Assess customer needs and sell packing supplies.
• Conduct daily inspections of storage units.
• Handle cash auditing and bank deposits.
• Make payment reminder calls to customers.

Skills

Customer service experience

Sales skills

Ability to lift 35 pounds

Organizational skills

Job description

Public Storage is the self‑storage industry leader and we are Hiring Now!

Earn $16.00 Per Hour

Benefits

• We work flexible and Full‑time schedules between 9:30 am and 6 pm (weekends until 5 pm).
• Employees become eligible for benefits by working an average of 20+ hours. Benefits include:
  • Medical, Dental, Vision, 401(k) with match, paid time off, sick time, and flex spending.
  • Company‑paid life, accidental death insurance, and exclusive vendor discounts.
• Mileage reimbursement is provided when traveling between properties or other work‑related tasks.
• Our property managers have the opportunity to earn performance‑based bonuses.

Job Description

• Our property managers work independently at multiple locations, spending time both inside and outside.
• We assess customer storage needs and make suggestions, including selling packing and moving supplies.
• Daily storage unit inspections to confirm inventory and availability help ensure spaces are ready to rent.
• Auditing cash drawers and making bank deposits are part of the daily business.
• We keep customers current with payments and make reminder and collection calls when required.

Physical Requirements

• Ability to transport, lift, and move items weighing up to 35 pounds.
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris.

Qualifications

Experience: Successful candidates come from a variety of customer service‑centered sales environments, including retail, restaurant, fast food, or other service‑based companies.

Transportation: Employees must have a valid driver’s license and use their own vehicle to travel between different work locations and/or while conducting other work‑related business. Mileage reimbursement is available.

Additional Information

More about Us! Public Storage was recognized as a Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

Apply Now for an opportunity to join Public Storage and be a part of the self‑storage industry’s #1 team!