Customer Service/Security Specialist

City of Bloomington, IN; Indiana (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

City of Bloomington, IN is seeking a Parking Attendant to assist patrons, maintain garage cleanliness, and support security duties in on-site facilities. The role involves daily interaction with the public and routine vehicle counts.

The position requires a High School diploma or equivalent, with prior custodial or customer service experience preferred. Lifting up to 20 pounds and basic maintenance tasks are expected as part of the job.

Qualifications

• High School diploma or equivalent required or combined education/experience.
• One year experience in custodial and customer services preferred.
• Ability to perform light maintenance and repairs on parking garage equipment.
• Must be able to lift up to 20 pounds.

Responsibilities

• Responds to customer questions and concerns.
• Maintains cleanliness of the garages (sweeping, mopping, trash removal, snow removal, cleaning equipment).
• Counts vehicles and records counts.
• Follows directions to open and close assigned garage.
• Fixes malfunctions with pay stations, gate boxes, card access, roll gates, and ticket spitters when needed.

Skills

Customer service

Security awareness

Garage operations

Maintenance basics

Teamwork

Education

High School diploma or equivalent

Job description

Assists parking patrons and performs cleaning and security duties.

This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:

Primary

• Responds to customer questions and concerns, as necessary.


• Maintains the cleanliness of the garages, which includes the following duties: sweeps, mops, removes trash, removes snow, and cleans equipment.


• Counts vehicles and records counts.


• Follows directions to properly open and close assigned garage.


• Fixes malfunctions with pay station, gate box, card access, roll gate, feed and ticket spitters, when necessary and possible.


• Monitors the garage and reports any security or maintenance concerns to the Parking Garage Manager.

Secondary

• Performs related duties as assigned.


• High School diploma or equivalent combination of education and experience required.


• One year experience working in custodial and customer services, preferred.


• Ability to do basic maintenance and/or repairs on parking garage equipment.


• Must be able to lift up to 20 pounds.

Difficulty of Work

Incumbent performs duties both indoors and outdoors in all weather conditions.

Incumbent performs duties which include cleaning and light maintenance tasks, which may require lifting up to 20 pounds. Light snow removal required during snow season.

Personal Work Relationships

Incumbent establishes and maintains cooperative working relationships with those contacted in the course of work, including customers, co-workers, City and other government officials, community groups, and the general public.