Customer Service (Seasonal)

Openkrill; United States; Remote; USD 18,000 - 28,000; Full time

Job summary

Five Star Solutions is seeking customer service professionals to help customers by answering inquiries about goods and services with a helpful, professional attitude.

This work-at-home role is BYOD and available to residents in many states. You will handle calls, email, and chat, follow scripts, identify needs, research and provide solutions while staying positive and punctual. A background check may be required. Excellent communication and quick learning are essential.

Qualifications

• 3–6 months customer service or call center experience preferred.
• Basic computer skills required.
• Must be 18 years of age.
• Background check may be required by state and federal laws.
• Ability to work independently and learn quickly.

Responsibilities

• Handle large amounts of inbound or outbound calls promptly.
• Address questions across products and services via phone, email, and chat.
• Follow scripts when handling topics.
• Identify needs, research, and provide solutions or alternatives.
• Access resources to resolve calls accurately.
• Upsell products when opportunities arise.
• Switch between tasks without loss of efficiency.
• Be punctual and maintain a positive, professional presence.
• Cross-train as requested.

Skills

Customer service

Call center experience

Verbal communication

Active listening

Problem solving

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel® Core™ i5-8250U Series or greater
• Memory: 8GB on Windows 10 or higher 64 bits
• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
• USB headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.