Customer Service (Seasonal)

Five Star Solutions; Meridian (ID); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid Training

Temporary Status

Potential to go FT/PT

BYOD

Job summary

Five Star Solutions is seeking friendly, customer-focused individuals to handle inbound and outbound calls from customers seeking goods and services for seasonal orders. You will respond across phone, email and chat with a professional attitude and accurate information.

This BYOD, work-at-home role supports clients across multiple states, including Idaho, with training provided and opportunities to advance.

Qualifications

• 3–6 months customer service or support experience preferred.
• 3–6 months call center or office background A plus.
• Basic computer skills and ability to learn quickly.
• Strong phone and verbal communication skills with active listening.
• Must be 18 years of age and able to pass a background check.

Responsibilities

• Handle a high volume of inbound and outbound calls promptly.
• Address customer questions on products/services via phone, email, or chat.
• Follow scripted responses for topics and maintain professional tone.
• Identify needs, clarify information, research, and offer solutions or alternatives.
• Utilize company resources to resolve calls accurately.
• Upsell products when opportunities arise.
• Juggle tasks efficiently while maintaining composure.
• Maintain punctuality and positive, professional interactions.
• Be available at desk and willing to cross-train as requested.

Skills

Customer service experience

Call center experience

Basic computer skills

Verbal communication

Active listening

18+ years old

Background check compliance

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is a Bring Your Own Device position to work-at-home for individuals living in the states of Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 monthscustomer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements

• Processor: Intel® Core™ i5-8250U Series or greater
• Memory: 8GB on Windows 10 or higher 64 bits
• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
• USB headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

Pay & Benefits

• $14 - $14 an hour
• Shift differential(extra $1/hr nights & wkds)
• Work hours - Shifts between 6:00am-8:00pm (MST) ; Work Days - Mon-Fri & Every Other Weekend
• Paid Training - typically 1-3 days in length from 7:00am-4:00pm (MST)
• Status - Temporary; 20-40 hours per wk.
• Can turn into regular FT or PT employment pending attendance & performance pending business needs
• Position expected till last till Christmas

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.