Customer Service (Seasonal)

Five Star Solutions; Nashville (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

BYOD

Paid training

Potential for full-time employment

Job summary

Five Star Solutions is seeking customer support representatives to handle inbound and outbound calls from customers regarding goods and services. This BYOD, work-at-home role serves multiple states and includes training, with potential for continued employment based on attendance and performance.

Responsibilities include addressing questions across products via phone, email, and chat, following scripts, and identifying customer needs. A background check may be required by state and federal laws.

Qualifications

• 3-6 months customer service or call center experience preferred
• Basic computer skills required
• Must be 18 years of age
• Background check may be required by state/federal laws

Responsibilities

• Handle large volumes of inbound/outbound calls promptly
• Address customer questions across products via phone, email, or chat
• Follow standard scripts for various topics
• Identify needs, verify information, and provide solutions
• Utilize company resources to resolve calls accurately
• Upsell products when opportunities arise
• Maintain professionalism and punctuality throughout shifts

Skills

Customer service

Phone support

Active listening

Communication skills

Independent work

Tools

Basic computer skills

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is a Bring Your Own Device position to work-at-home for individuals living in the states of Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 monthscustomer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel® Core™ i5-8250U Series or greater
• Memory: 8GB on Windows 10 or higher 64 bits
• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
• USB headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

$14 - $14 an hour

Shift differential(extra $1/hr nights & wkds)

Work hours - Shifts between 8:00am-10:00pm (EST) ; Work Days - Mon-Fri & Every Other Weekend

Paid Training - typically 1-3daysin length from 9:00am-6:00pm(EST)

Status - Temporary; 20-40 hours per wk.

Can turn into regular FT or PT employment pending attendance & performance pending business needs

Position expected till last till Christmas

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.