Customer Service & Sales Support — Industrial Automation

Tavoron; St. Louis (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

Tavoron is seeking a Customer Service Representative in St. Louis, MO. You will handle customer inquiries via phone and email, process orders, and support sales growth by identifying upsell opportunities.

The role reports to the Customer Service Supervisor and requires strong communication and organizational skills. Join a team focused on delivering excellent support, partnering with internal groups to ensure a positive customer experience, and helping drive revenue through effective service and

Qualifications

• High School Diploma or equivalent required.
• Excellent communication and customer service skills.
• Strong organizational skills in a fast-paced environment.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office and general business systems.

Responsibilities

• Serve as primary contact for customer inquiries related to products, pricing, availability, and services.
• Identify opportunities to increase revenue through add-on sales, cross-selling, and upselling.
• Maintain a strong working knowledge of products, parts, services, and capabilities.
• Build and maintain positive relationships with customers, vendors, and internal stakeholders.
• Proactively identify and resolve customer concerns to ensure timely and satisfactory outcomes.
• Process customer orders accurately and efficiently while providing updates as needed.
• Coordinate with vendors and internal teams to expedite orders and resolve delivery issues.
• Provide backup support for order entry functions and assist with managing the sales inbox.
• Collaborate with inside and outside sales teams to support customer needs and business objectives.
• Perform other duties as assigned by supervisor or management.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Multi-tasking

Tools

Microsoft Office

CRM systems

Job description

Tavoron is seeking a Customer Service Representative in St. Louis, MO. You will handle customer inquiries via phone and email, process orders, and support sales growth by identifying upsell opportunities.

The role reports to the Customer Service Supervisor and requires strong communication and organizational skills. Join a team focused on delivering excellent support, partnering with internal groups to ensure a positive customer experience, and helping drive revenue through effective service and