Customer Service & Sales Specialist

sebastiancorp; Foresthill (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Sebastian is a premier provider of communications and construction services in California. The Customer Service Specialist will interact with customers by addressing inquiries and resolving complaints, delivering high-level support for specific products or services.

You will work with sales and technical teams to prepare quotes, identify sales opportunities, and ensure customer satisfaction through proactive follow-up and accurate record-keeping.

Qualifications

• Customer service experience required.
• Some experience with the product or service to which the specialist will be assigned preferred.
• Excellent communication skills including active listening.
• Organized with attention to detail.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up with customers to ensure their issues are resolved and to enhance customer satisfaction.
• Assists customers with troubleshooting technical issues related to products or services.
• Processes orders and trouble tickets in accordance with company policies.
• Provides product recommendations based on customer needs and preferences.
• Documents and reports customer feedback to relevant departments.
• Collaborates with internal teams, including sales, technical support, and management, to address customer concerns.
• Prepares and provides accurate quotes for products and services based on customer needs and company pricing guidelines.
• Proactively identifies sales opportunities and promotes relevant products or services to customers.
• Assists customers with understanding pricing structures, discounts, and special offers.
• Works closely with the sales team to generate leads and convert inquiries into sales.
• Identifies opportunities to upsell or cross-sell additional products and services.
• Stays updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
• Adheres to company policies and procedures while maintaining a high level of professionalism.
• Other duties and responsibilities may be assigned as necessary.

Skills

Customer service

Communication skills

Active listening

Problem solving

Detail orientation

Education

High school diploma

Job description

Sebastian is a premier provider of communications and construction services in California. The Customer Service Specialist will interact with customers by addressing inquiries and resolving complaints, delivering high-level support for specific products or services.

You will work with sales and technical teams to prepare quotes, identify sales opportunities, and ensure customer satisfaction through proactive follow-up and accurate record-keeping.