Customer Service & Sales Specialist

Sebastian Corp; Foresthill (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Sebastian Corp is seeking a Customer Service Sales Specialist in California to interact with customers via phone, email, chat, or in person, addressing inquiries and resolving complaints with a high level of service.

The role involves following up on issues, maintaining customer records, and collaborating with sales and support teams to quote products and promote services, while identifying upsell opportunities.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is required.
• Excellent communication and listening skills are essential.
• Organized with attention to detail is important.
• Proficient with computers and able to learn new software.

Responsibilities

• Interact with customers by phone, email, chat, or in person to provide support and information on assigned products or services.
• Resolve customer issues and ensure problems are addressed promptly.
• Maintain customer accounts and records of interactions.
• Follow up with customers to confirm resolution and satisfaction.
• Assist customers with troubleshooting and product questions.

Skills

Excellent communication

Active listening

Customer service experience

Organized

Computer skills

Education

High School Diploma or equivalent

Job description

Sebastian Corp is seeking a Customer Service Sales Specialist in California to interact with customers via phone, email, chat, or in person, addressing inquiries and resolving complaints with a high level of service.

The role involves following up on issues, maintaining customer records, and collaborating with sales and support teams to quote products and promote services, while identifying upsell opportunities.