Customer Service & Sales Operations Coordinator

Carrier; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Carrier is seeking a skilled customer service and operations professional to manage end-to-end order fulfillment and coordinate with manufacturing, warehouse, and logistics teams. The role requires attention to pricing, export compliance, Incoterms, and accurate documentation, along with strong English communication and multitasking abilities. SAP/ERP experience is preferred, with a focus on export operations.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, or related field.
• 3+ years of experience in Customer Service, Order Fulfillment, or Export Operations.
• Knowledge of export documentation, international shipping, and Incoterms.
• SAP/ERP experience preferred.
• Good English communication skills.
• Detail-oriented with strong coordination and multitasking abilities.

Responsibilities

• Manage end-to-end order fulfillment from entry to delivery.
• Coordinate with manufacturing, warehouse, and logistics teams to meet shipment schedules.
• Monitor production status and committed delivery dates.
• Ensure pricing accuracy, export compliance, and correct Incoterm application.
• Arrange shipments and coordinate with customers, freight forwarders, and shipping agents.
• Prepare export documentation and support FTA requirements.
• Process order changes and maintain customer master data.
• Support other assigned customer service and operations activities.

Skills

English communication

Coordination & multitasking

Detail orientation

Education

Bachelor's degree in Business, Logistics, Supply Chain, or related field

Tools

SAP/ERP

Job description

Key Responsibilities

• Manage end-to-end order fulfillment from order entry to delivery.
• Coordinate with manufacturing, warehouse, and logistics teams to meet shipment schedules.
• Monitor production status and committed delivery dates.
• Ensure pricing accuracy, export compliance, and correct Incoterm application.
• Arrange shipments and coordinate with customers, freight forwarders, and shipping agents.
• Prepare export documentation and support FTA requirements.
• Process order changes and maintain customer master data.
• Support other assigned customer service and operations activities.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, or related field.
• 3+ years of experience in Customer Service, Order Fulfillment, or Export Operations.
• Knowledge of export documentation, international shipping, and Incoterms.
• SAP/ERP experience preferred.
• Good English communication skills.
• Detail-oriented with strong coordination and multitasking abilities.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.