Customer Service/Sales

The Home Depot; Yulee (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

The Home Depot in Florida is hiring Customer Service/Sales associates to provide fast, friendly service by actively engaging with customers to assess needs and offer product information. You will learn to greet, qualify, recommend, and close sales within your department while keeping aisles stocked, clean, and safe for shoppers.

Team members collaborate with Department Supervisors and other associates to maintain in-stock conditions and a safe shopping environment, following all safety policies

Qualifications

• Customer service experience preferred.
• Ability to greet and qualify customers and identify needs.

Responsibilities

• Greet customers and assess their needs to provide appropriate assistance.
• Recommend products and answer questions to drive sales within the department.
• Close sales and assist with order processing and checkout.

Skills

Customer service

Sales

Communication

Active listening

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.