Customer Service/Sales

The Home Depot; West Hollywood (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates in West Hollywood, California, to provide exceptional service and assistance to customers. Associates will learn about various products and be responsible for maintaining a clean and safe shopping environment. This role involves working alongside supervisors and other associates across various departments, including Building Materials and Electrical. Strong customer service skills and familiarity with safety standards are essential for success in this position.

Qualifications

• Ability to provide fast and friendly service.
• Experience in assessing customer needs.
• Knowledge of safety policies and standards.

Responsibilities

• Provide assistance to customers and learn about products.
• Maintain the cleanliness and safety of assigned areas.
• Work in cooperation with department supervisors and associates.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.