Customer Service/Sales

The Home Depot; Webster (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales associate to greet shoppers, assess needs, and help them find products to complete projects. You will learn product details, upsell where appropriate, and support adjacent departments as needed.

Safety and clean store conditions are emphasized, with focus on friendly, fast service. Professional teamwork with Department Supervisors and colleagues is essential to deliver outstanding customer experiences in a fast-paced retail environment.

Qualifications

• Customer service experience desired
• Ability to greet customers and assess needs
• Teamwork with department supervisors and colleagues

Responsibilities

• Provide fast, friendly service and assist customers in selecting products
• Learn product details and help customers complete their projects
• Maintain in-stock condition and ensure a safe, clean shopping environment

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.