Customer Service/Sales

The Home Depot; Fresno (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot in Fresno, CA is seeking a Customer Service/Sales Associate to deliver fast, friendly service by actively engaging customers, assessing needs, and recommending products across departments. You will learn product details, greet and qualify customers, and work to close every sale while keeping the department clean, stocked, and safe.

Associates will follow safety policies, complete required training, and coordinate with supervisors and other departments to ensure a positive shopping

Qualifications

• Greet customers and qualify their needs to recommend appropriate products.
• Provide information about products and services to help close sales.
• Maintain knowledge of products across departments to assist customers.

Responsibilities

• Greet and assist customers in assigned department.
• Assess customer needs and provide appropriate recommendations.
• Learn product information and stay informed about promotions and store policies.
• Close sales and process orders with accuracy and efficiency.
• Keep the department in-stock, clean, and safe; follow safety policies and training.
• Report hazards or unsafe conditions to the Manager on Duty and cooperate with team members.

Skills

Customer service

Upselling

Product knowledge

Team collaboration

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.