Customer Service/Sales

The Home Depot; Rutland (VT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Vermont is seeking Customer Service/Sales associates to provide friendly service by actively assessing customer needs. The associates will learn about products and how to sell entire projects, as well as handle customer interactions across different departments. Responsibilities include maintaining store environment safety and cleanliness. Ideal candidates should possess strong customer service skills and a commitment to safety standards.

Qualifications

• Ability to actively seek out customers and assess their needs.
• Familiarity with selling and closing techniques.
• Knowledge of safety policies and procedures.

Responsibilities

• Provide fast and friendly service to customers.
• Maintain the stock condition of assigned areas.
• Work in cooperation with Department Supervisors and team members.

Skills

Customer service skills

Sales skills

Product knowledge

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.